Extended Stay America Select Suites - Birmingham - Inverness

Business response:

Dear LaKeshia, We apologize for the noise disturbance during your stay and for the condition of the property not meeting your expectations. We are currently working on updates to improve guest comfort, and your input is invaluable in helping us prioritize these improvements. We understand the importance of a restful stay and will take steps to address the noise concerns. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Management 

Business response:

Dear Debra, Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience during your stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. At Extended Stay America, we continuously strive to maintain a comfortable and enjoyable environment for all our guests, and your kind words motivate us to keep improving. We look forward to welcoming you back on your next visit.Sincerely,Hotel Management 

Business response:

Dear Ronald,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit. See you soon.Best Regards,Management Team