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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
there was a lot of trash located around the outside doors & near the stairs. the elevator was also being serviced during my stay, I was not thrilled that my room was on the 4 th floor. i had a hard time getting my luggage up to my room, then avoided leaving or having company due to the fact I had to take the stairs also.
Business response:
Dear Guest, We sincerely apologize for the trash around the exterior areas and the inconvenience caused by the elevator. We understand how difficult it must have been to access your 4th-floor room with luggage, and we regret the discomfort it caused. Please know we are addressing the cleanliness concerns and working to minimize disruptions during maintenance. Your feedback helps us improve, and we appreciate your patience. We hope to offer you a smoother stay next time. Sincerely Hotel Management
Okay
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We appreciate hearing from you and value every comment that helps us improve our guest experience. We hope your stay was comfortable and met your expectations in the key areas that matter most. Our team is always working to enhance the quality of our service and facilities, and your input supports that effort. Thank you once again for choosing our hotel. We truly look forward to welcoming you back and providing an even better stay on your next visit. Sincerely... read more
I was the about a week just to get alone time. The room was nice and clean but I don’t really do hotel wash cloths and bath towel I always bring my own The first few I was there the elevator was doing good but it went down and I walking up and down three flights of stairs was a pain with bad knee But overall it was a good stay
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We’re glad to know you enjoyed your clean and comfortable room during your week-long stay. We appreciate your understanding regarding the temporary elevator issue and truly apologize for the inconvenience it caused, especially with your knee concern. Your patience means a lot to us, and our maintenance team has worked to ensure reliable operation going forward. It’s wonderful to hear that overall, you had a good stay at Extended Stay America. We value... read more
Clean room
Clean room
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and comfortable during your stay at Extended Stay America. Our housekeeping team works hard to maintain a welcoming environment for every guest, and your positive comment truly encourages us. We appreciate you choosing to stay with us and we look forward to welcoming you back on your next stay. Sincerely Hotel Management
The room was clean staff was great
Decent conditions nice staff....Al rocks!
Business response:
Dear Guest, Thank you for sharing your experience. We’re delighted to hear that our team made a positive impression during your stay. It’s wonderful that you found the accommodations satisfactory and the service welcoming. We sincerely apologize for any aspects that may not have fully met your expectations. Your feedback is valuable in helping us enhance the guest experience, and we hope to have the opportunity to welcome you back in the future for an even more comfortable and enjoyable visit. Sincerely, Hotel Management
Lack of cleanliness Housekeeping did not wash the mattress cover, ot had dog paw prints all over it, that I had to sleep with my on blanket on top.
Business response:
Dear Rochelle, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you outlined about the beddings and the sheer inconvenience this caused you. We are working with our housekeeping managers so that we can prevent this from happening again. We strive to provide well-maintained accommodations for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback li... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,163 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.