Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found your room clean and comfortable during your stay at Extended Stay America. Our housekeeping team works hard to maintain a welcoming environment for every guest, and your positive comment truly encourages us. We appreciate you choosing to stay with us and we look forward to welcoming you back on your next stay. Sincerely Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We’re delighted to hear that our team made a positive impression during your stay. It’s wonderful that you found the accommodations satisfactory and the service welcoming. We sincerely apologize for any aspects that may not have fully met your expectations. Your feedback is valuable in helping us enhance the guest experience, and we hope to have the opportunity to welcome you back in the future for an even more comfortable and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Rochelle, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you outlined about the beddings and the sheer inconvenience this caused you. We are working with our housekeeping managers so that we can prevent this from happening again. We strive to provide well-maintained accommodations for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback li... read more