Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Guest, Thank you for taking the time to review your experience with us. We are disappointed about your frustration with your reservations and the inconvenience caused on arrival. We appreciate our guests' valuable feedback as we continually strive to improve our guest experiences. We hope to have the pleasure of welcoming you back to our hotel in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the television during your stay. We understand how important it is for everything to function properly, and we are sorry for the disruption caused. Rest assured, we are addressing this concern with our team to prevent future occurrences. Your feedback is valuable, and we hope to provide you with a more seamless experience should you choose to stay with us again.Sincerely,Hotel Management 

Business response:

Dear Chris,Thank you for your feedback. We appreciate you choosing to stay with us and are glad that our location provided convenience for your needs. However, we regret that your experience did not exceed expectations. Guest satisfaction is important to us, and we are continuously working to enhance our services and overall experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Hotel Management 

Business response:

Dear sandra, It is wonderful to read a review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality.Thank you for being our guest, and we look forward to your next stay. See you soon!Sincerely,Hotel Management