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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended one week but had to leave one day earlier and Extended Stay changed the price and instead of give me a one today credit they charged $80.00 more an haven’t received my $100.00 deposit
Business response:
Dear Ivan, We sincerely apologize for the confusion and inconvenience regarding your extended stay, the rate adjustment, and the delay in returning your deposit. We understand how frustrating this must have been and regret that your experience did not meet your expectations. We truly value your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Property had roaches and was in bad disrepair. Surroundings are very sketch; the convenience of the “kitchenette” is useless because you can’t anything in the mini microwave- no dishes or anything.
H O R R I B L E Horrible experience. Never again You get what you pay for is understood? but this was just ridiculous. Smoke smell was pervasive everywhere and no simple toiletries
Cup of something not sure what left in microwave
Felt very unsafe and everything smelled like smoke. Required a fee of $109 just in case of damage, that they send back if there is no damage. Would not stay here again.
The room smelly
They had bugs and the bathroom wasn’t clean
Terrible
Black mold all over the shower, toilet, and sink. Wood cabinets above the stove were damp and full of mildew. Cockroach on the bathroom floor. Whole room just in general disrepair. Hallway had a musty smell. The women in the group felt unsafe outside of the building at night. Overall would definitely not stay again
Business response:
Dear Joshua, Thank you for bringing these concerns to our attention. We are deeply sorry to hear about the condition of your room and the overall state of our property during your stay. Cleanliness and a lack of proper maintenance are unacceptable, and far from the experience we aim to provide. Additionally, please know that we have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We will address these concerns appropriately, and we are very grateful for your pat... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,135 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.