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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were filthy, missing trim, NOISY constantly setting off door alarm from going out emergency only door to smoke! Never again.
Business response:
Dear Marcella,We are truly sorry about the issues you faced during your stay. The condition of the room and the noise from the door alarms are certainly not the experience we want to provide. We will be addressing these concerns with our team to ensure that the necessary improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Horrible experience. When booking online they don't tell you there's a deposit of 109.00. Upon arrival they cancelled the booking due to the deposit. Why pay 109.00 when the room itself is 80.00?
Business response:
Dear Margaret,We apologize for the frustrating experience you encountered with your reservation. While the deposit is mentioned on our website, we regret that it led to your booking being canceled upon arrival. We understand how disappointing it can be to face unexpected obstacles, especially when planning your stay. Your feedback is valuable to us, and we will address this with our team to ensure that all necessary information is made clear to guests. Thank you again for your feedback. We hope you will reconsider and give u... read more
The hotel needs an upgrade and more features The bed is not great and very uncomfortable the room kept giving off an odor as soon as you open the door. Phones do not work in the room, the bathroom has no compensation for showering, the toilet kept clogging up, you have to pay for towels and pillows.
Business response:
Dear Guest,We apologize for the numerous issues you encountered during your stay. The issues you mentioned are concerning, and we understand the frustration and discomfort this caused. Please know that we take your concerns seriously, and we will address them with our team to ensure that these issues are resolved and prevent future occurrences. Additionally, your comments regarding the need for the upgrade will be shared with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-main... read more
Not what’s in the pictures The hotel looks a lot better in the pictures. It was not clean and run down. Needs a rebuild.
Business response:
Dear Guest,We are sorry that your experience didn't meet your expectations. Your comments will be shared with our team for improvements. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
If you have an extra $20 just spend and save yourself trouble
Business response:
Dear Matthew,We’re sorry that your experience with us did not meet your expectations. Your feedback is important, and we regret that you felt your stay wasn’t worth the value. We are continuously working to improve our services and amenities to provide a more positive and comfortable experience for all our guests. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Not quiet people in room 324 are unbearable sounds like abuse about call law enforcement
Business response:
Dear Kevin,We sincerely apologize for the disruption you’ve experienced during your stay. We understand how distressing this situation must be and are deeply sorry for the impact it has had on your comfort. Please know in the future, our front desk is available to help make you as comfortable as possible. Our staff is trained to have appropriate conversations with our guests to resolve such issues. Your peace of mind is important to us, and we’re committed to ensuring a safe and comfortable environment for all our guests. Si... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,137 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.