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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property overbooked and I was left with nowhere to stay. The greed of these companies are disgusting! They know exactly how many rooms they have to book & instead of going by that set number it’s a money grab game to them while people are traveling hours away from home only to be left with no options. Extended stay will never receive my business again!
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we honor all reservations to the best of our ability. Thank you for your valuable feedback and, most importantly, your patience. Please give us another opportunity in the future. Sincerely, Hotel... read more
Never stay again. Mangers at front desk were rude. Room was not clean. There was dirt in the bed.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and address each one. We a... read more
Beware of this hotel! We were kicked out of the property because they "smelled smoke coming out of our room." We don't even smoke. When we wouldn't leave without the remaining portion of our money back, they called the cops.
Business response:
Dear Guest, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Hotel Management
Nothing
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Cheap. Felt unsafe
Business response:
Dear Guest, We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return so we can provide you with a more tranquil and enjoyable stay in the future. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,135 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.