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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
H O R R I B L E Horrible experience. Never again You get what you pay for is understood? but this was just ridiculous. Smoke smell was pervasive everywhere and no simple toiletries
Cup of something not sure what left in microwave
Felt very unsafe and everything smelled like smoke. Required a fee of $109 just in case of damage, that they send back if there is no damage. Would not stay here again.
The room smelly
They had bugs and the bathroom wasn’t clean
Terrible
Black mold all over the shower, toilet, and sink. Wood cabinets above the stove were damp and full of mildew. Cockroach on the bathroom floor. Whole room just in general disrepair. Hallway had a musty smell. The women in the group felt unsafe outside of the building at night. Overall would definitely not stay again
Business response:
Dear Joshua, Thank you for bringing these concerns to our attention. We are deeply sorry to hear about the condition of your room and the overall state of our property during your stay. Cleanliness and a lack of proper maintenance are unacceptable, and far from the experience we aim to provide. Additionally, please know that we have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We will address these concerns appropriately, and we are very grateful for your pat... read more
No good
Business response:
Dear Josias, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to hear that we did not meet your expectations, and we apologize that your stay fell short of being exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
We were 5 -10 min before 3 pm and they made us wait to check in. Building appeared old and vending machine did not work. People up all hours of night with doors slamming.
Business response:
Dear Frances, Thank you for taking the time to share your experience. We’re sorry to hear that your arrival and stay didn’t meet expectations. While our standard check-in time is 3:00 PM, we understand how frustrating it can be to wait when you’re just a few minutes early. We’ll be reviewing our front desk procedures to ensure we strike a balance between policy and guest comfort. We also regret the inconvenience caused by the out-of-service vending machine and the noise disturbances during the night. Your comments about the ... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,027 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.