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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had no towels in the room the maid stole my phone I left it by mistake after check out an she would not give it back until I contacted police people hanging around outside trying to sell me an my children drugs
Business response:
Dear Guest, We are truly sorry for the distressing experience you described. Please know that guest safety and security are our top priorities, and we take such matters very seriously. Our management team is investigating this situation thoroughly to ensure necessary action is taken. We also regret the inconvenience caused by the missing towels and any discomfort during your stay. Your feedback is invaluable in helping us improve our service and safety standards. We hope you will allow us another opportunity to serve you bet... read more
The room was very nasty an start is so rude
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the interaction you experienced with our staff. Cleanliness and respectful service are top priorities for us, and we regret that your stay did not reflect our usual standards. Please know that we are addressing these issues with our housekeeping and front desk teams. Your feedback helps us improve, and we truly appreciate it. We hope you will give us another chance to provide a better experience. Sincerely, Hotel Management
Staff fits the area....Dirty, unsanitary and distasteful. Imagine a filthy environment. It's 20x worse
Business response:
Dear Vancaraghtavan, We are sorry to hear that your experience was so disappointing. Cleanliness and professionalism are core to the service we aim to provide, and it’s clear we fell far short of those standards during your visit. Your feedback is shared with our leadership team for immediate review. We take these matters seriously and are committed to addressing the issues you have raised to ensure a healthier and more welcoming environment for all guests. We regret that your stay was not what it should have been and apprec... read more
they put me in a room that was never cleaned! never said sorry or apologize, just told me "i'm going to go check it as if i was lying" tried to tell me didn't have other rooms, but found me out of no where.
Business response:
Dear Steffany, We sincerely apologize for the inconvenience you experienced with your room and the handling of the situation at check-in. Providing clean, comfortable accommodations and courteous service is our top priority, and we regret that your experience did not reflect our standards. Your comments have been shared with our management and housekeeping teams to ensure this does not happen in the future. We truly value your feedback as it helps us improve our services and guest experience, and we hope to have the opportun... read more
The room was dirty, we found five cockroaches, sticky floors, toilet didn’t work right had to call maintenance several times. We left a day early because we couldn’t stand the cockroaches we kept finding. Room was smelly, we had to buy our own hand towels and we paid a lot of money for the room!!! We will never stay here again!!!
Business response:
Dear Bruce, We sincerely apologize for the cleanliness issues, maintenance concerns, and overall experience you encountered during your stay. Guest comfort, hygiene, and satisfaction are our top priorities, and we deeply regret that we fell short in providing a clean and fully functional room. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements and prevent similar issues in the future. We appreciate your feedback, as it helps us enhance our services, and we hope to have... read more
Roaches weed noise ppl movimg furniture no help at night want to leave now
Business response:
Dear Angelia, We sincerely apologize for the issues you experienced during your stay, including cleanliness concerns, noise disturbances, and lack of immediate assistance at night. Your comfort and safety are our top priorities, and we regret that we fell short in providing a restful and secure environment. Please know that your comments have been shared with our housekeeping and maintenance teams. We appreciate your input as it helps us improve our services and hope to have the opportunity to welcome you back under better c... read more
Extended one week but had to leave one day earlier and Extended Stay changed the price and instead of give me a one today credit they charged $80.00 more an haven’t received my $100.00 deposit
Business response:
Dear Ivan, We sincerely apologize for the confusion and inconvenience regarding your extended stay, the rate adjustment, and the delay in returning your deposit. We understand how frustrating this must have been and regret that your experience did not meet your expectations. We truly value your input and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Property had roaches and was in bad disrepair. Surroundings are very sketch; the convenience of the “kitchenette” is useless because you can’t anything in the mini microwave- no dishes or anything.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,027 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.