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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No good
Business response:
Dear Josias, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to hear that we did not meet your expectations, and we apologize that your stay fell short of being exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
We were 5 -10 min before 3 pm and they made us wait to check in. Building appeared old and vending machine did not work. People up all hours of night with doors slamming.
Business response:
Dear Frances, Thank you for taking the time to share your experience. We’re sorry to hear that your arrival and stay didn’t meet expectations. While our standard check-in time is 3:00 PM, we understand how frustrating it can be to wait when you’re just a few minutes early. We’ll be reviewing our front desk procedures to ensure we strike a balance between policy and guest comfort. We also regret the inconvenience caused by the out-of-service vending machine and the noise disturbances during the night. Your comments about the ... read more
The rooms have a wet mop smell. Sheets were upside down turned inside out and spotty so was the pillowcase. Sofa in the room is very dusty. Dust along bed head on floor and in corners. The staff smell like they don’t brush their teeth or wash. Trash all around the property and hallways are a mess. Trash in front of each door. Rooms aren’t cleaned correctly. They spray mist and keep it moving. My tissue that was on the roll was half gone and had poop on it. Just not the lace for a vacation or a night rest. Find somewhere. The... read more
Business response:
Dear Beverly, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Terrible. I’m gonna be calling someone soon to get my money back.
Business response:
Dear Zane, Thank you for taking the time to share your thoughts. We are genuinely sorry to hear that your experience left you feeling dissatisfied. It’s disappointing when a stay does not meet expectations, and we understand your frustration. Your concerns are being taken seriously and will be reviewed internally. We strive to ensure each guest feels valued and comfortable, and we regret that this was not the case for you. Your feedback is appreciated. Sincerely, Hotel Management
The yelling and screaming from an obviously intoxicated and angry woman on the 2nd floor and then for an hour in the parking lot was too much. There was no employee in the building at 11 pm- 9:30 am which is completely unacceptable and dangerous. Had to call to get assistance into our room because the door wouldn’t open because it “stuck” and no one showed up. Thankfully after many attempts, we were able to get in our room. Also the $109 deposit to assure no smoking in the room was a bit much considering the entire 3rd floor... read more
Business response:
Dear Julie, Thank you for taking the time to share your experience in such detail. It’s clear that your stay was impacted by several concerns, and we’re genuinely sorry for the discomfort and frustration this caused. The disturbance from another guest sounds deeply unsettling, and we appreciate you noting it, as guest comfort is something we take seriously. We strictly prohibit smoking and are committed to maintaining a safe and respectful environment, so your observation about the third floor is especially helpful. We are a... read more
No me an regresado mi depósito y ya tiene 8 días
Business response:
Dear Saul, Thank you for bringing up your concerns. We regret any frustration and inconvenience due to the retainer. Our system automatically releases this hold the moment you check out; however, the authorization of the funds depends on your banking institution's processing time. This can take up to two to three weeks. We kindly request that you contact your bank directly for further assistance with this matter. If we can help in any way, please let us know. It was a pleasure hosting your visit, and we look forward to seein... read more
To start, they charged us with a deposit fee of $109 that we were unaware of. They said it would take 3-5 business days to credit our account as long as there was no damage to the property or smoking in the room. They didn’t bother asking what form of payment we wanted to use and just charged the card used to hold the room. They ran two different transactions for the deposit and the hotel room. The bar in the tub was broken so we took pictures and showed the person at the front desk. Second, the area is very unsafe and smell... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We look forward to the opportunity to host you again and provide you with the seamless stay you deserve... read more
Gross room and gun shots Showed up too room. Used condoms on the floor. Room was dirty and disgusting. Empty beer bottles and cans all over the place. Smelled like weed too. It was late and we lost our room at another hotel. So i got this room for a week. Gunshots and very rough place too stay. Checked out on sunday. Called hotels.com to cancel the rest of the nights. The hotel said that we didn't check out. The hotel told hotels. com that we were still on the room on monday. We worked all day on monday. Called hotels.com 4 ... read more
Business response:
Dear Guest, We appreciate bringing these concerns to our attention. We sincerely regret that the room’s condition and the resulting discomfort disrupted your stay, and your detailed feedback will be carefully reviewed to guide enhancements that prioritize guest comfort. Regarding any refund or billing questions for reservations made through a third party, please reach out to them directly, as they oversee those transactions. We understand how frustrating this experience must have been and appreciate the opportunity to addres... read more
People hanging out in front of the doors would make some one not want to be safe there being that I'm from Clemson
Business response:
Dear Guest, Thank you for sharing your recent experience with us. We are sorry to learn about the issues you encountered. Your feedback is essential, and we want to assure you that we’re actively working on improvements to these facilities and the guest experience. Our front desk is always here to make you feel safe and help you enjoy your hotel's overall experience. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a stay that better reflects our standards and your expectations. S... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,135 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.