Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Bethany, Thank you for staying at our hotel. We are sorry for not meeting all of your expectations with our services, and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,Hotel Management 

Business response:

Dear Juan, We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks about the staff. We hope to see you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Totiana, We are delighted to know how much you loved our location! We constantly strive for excellence, so your feedback is especially nice to read. Thank you for choosing Extended Stay America and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again. Thank you!Sincerely,Hotel Management 

Business response:

Dear Eric, We appreciate you staying with us and providing your feedback. Although you had a pleasant time, but please accept our apologies for the issues you experienced with the television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not being able to access your favorite channels. Our front desk team could have helped you if informed about the issue. We will discuss this with our technical team to address them on a priority basis. Please return and allow... read more