Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Dear Susan, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We plan to upgrade our suites soon, including the bedding. Furthermore, we make dishware, linens, towels, and other amenities like a hairdryer available at the front desk, and we apologize for not informing this upon check-i... read more

Business response:

Dear Ryan, thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay, and we appreciate you highlighting our friendly staff in your review. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management 

Business response:

Thank you for evaluating your stay. We take the cleanliness of our property and suites very seriously; therefore, we sincerely apologize for the cleanliness issues you experienced while here. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to... read more