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Extended Stay America Select Suites - Chattanooga - Airport
- Hotels
- Chattanooga, TN
About this business
Extended Stay America Hotel Chattanooga - Airport is located at 6240 Airpark Dr, Chattanooga, TN. This location is in the Hickory Valley - Hamilton Place neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
6240 Airpark Dr., Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The free WiFi sucks and the breakfast is very limited
Business response:
Dear John, Thank you for choosing our hotel and providing us with your valuable feedback. We know that our guests count on uninterrupted wireless access, so we are sorry for the connection issues you experienced and certainly appreciate your frustration. Additionally, we also regret falling short of your expectations with our grab-and-go breakfast options. Your feedback will be shared with our leaders so that they can consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, ... read more
Room was clean, staff very friendly. Customers walking around with their animals was very nice. No ice machine or lobby to buy things other than that. We had a great stay. A/c was cold
Great
Business response:
Dear Madeline, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage us all. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely,Hotel Management
The staff was courteous (once I contacted them) and the place was clean and quiet, even if a little old. There was a problem checking in, though, in that I arrived after midnight and the office closed at 11pm. There was a phone around the corner of the building for calling the office, but this was not obvious--no sign telling what to do for late arrivals. The office hours were not announced on the website--it said the office was open 24/7, which is not correct. I had to call the main reservation number of the hotel chain to ... read more
Business response:
Dear John, Thank you for being our guest and providing us with your valuable feedback. We regret to hear about the difficulties you encountered during check-in, and we sincerely apologize for any inconvenience caused. Rest assured, we are committed to making improvements to ensure a more seamless and enjoyable experience for all our guests. We also appreciate you highlighting the positive aspects of your visit. Your business is greatly appreciated, and we eagerly anticipate your next visit.Sincerely,Hotel Management
Not a bad place, just nothing special, good value if you didn’t pay much for it. “Continental Breakfast” that website said was available beginning at 6am actually not available until 8 am consisted of a small nutrigrain bar.
Business response:
Dear Halsey, Thank you for sharing your feedback. We appreciate your perspective and understand your expectations. We strive to offer a comfortable stay at a reasonable price. We apologize for any miscommunication regarding breakfast timing and selection. To address this, we've introduced a convenient grab-and-go breakfast option for our guests' convenience. Your comments will help us improve our offerings and better meet guest expectations. We hope to have the opportunity to welcome you back in the future and provide an enh... read more
I liked Pam and her staff for speedy hospitality service!
They should include that they hold deposits on Internet, Then the guy in the office walked out while I was about to walk in and had me waiting, Then told me he didn't think they had any clean room but on the 3rd floor with no elevator bc I've already paid in advance he told me to lookup who I booked with and they can find me a room, I have never had such bad service when checking in and I will never stay there again
Business response:
Dear Shanika, Thank you for letting us know about your stay. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Also, we are sorry if our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you.... read more
Stayed overnight for a bed. Staff was nice. Room could have been better but it was affordable and just what we neeeded.
Business response:
Dear Jacob, Thank you for your feedback. We are glad to hear that our staff made a positive impression and that you found our accommodations affordable and suitable for your needs. We apologize if the room did not fully meet your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chattanooga - Airport
How is Extended Stay America Select Suites - Chattanooga - Airport rated?
Extended Stay America Select Suites - Chattanooga - Airport has a 4.1 star rating with 991 reviews.
When is Extended Stay America Select Suites - Chattanooga - Airport open?
Extended Stay America Select Suites - Chattanooga - Airport is open now. It will close tomorrow at 12:00 a.m.