Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Ronald, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Lonnie, thank you for choosing to stay at Extended Stay America. We are glad to know you had a great time with us and that you were impressed with our spotless accommodations and exceptional service delivered by our front desk staff. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for sharing your nice comments regarding your stay with us at Extended Stay America. It's great to know you were happy with your suite and with the cleanliness of our hotel. We take pride in providing friendly service and homelike comforts for an enjoyable stay. We look forward to welcoming you back for another stay! Sincerely, Hotel Management 

Business response:

Our gratitude for taking the time to review your stay with us. We are glad you liked the service from our front desk associates and overall, your stay was enjoyable. However, we apologize about the dog barking. In the future if this happens please let our desk staff know as we do have a pet policy so our guests are not disturbed. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are glad overall you had a comfortable stay and that you liked our ideal location. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with well-maintained accommodations, and we apologize we fell short in this case. We have addressed your concerns with our Housekeeping Manager to see where we went wrong so the necessary improvements to our processes can be made immediately. We do hope you give us another chance when you return to our area as we would... read more

Business response:

Angelia, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear T, thank you for your rating. We want every guest to have a pleasant experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver excellent hospitality for which we are known. Sincerely, Hotel Management