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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The maintenance guy was extremely rude and very unprofessional.My tv wasn't working properly and he basically said it was my fault for using a firestick on it which I've been using every time I stay at an extended stay hotel.I also had drugged out females constantly knocking on my door asking to stay in my room.Ive been using extended stay hotels at various locations for over 10years.This is the last time I stay here.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. It's always disappointing when a stay doesn't meet expectations, especially from someone familiar with the brand over the years. Your comments are taken seriously, and while each location may differ, guest comfort and safety remain a priority. The concerns you've mentioned will be shared with the appropriate team to help ensure a more pleasant environment for all guests. We truly appreciate your loyalty over the years and hope there will be an opportunity to w... read more
Very stupid system. Do not expect any service from staff. No coffee, no food nearby too. Very hectic place
Business response:
Dear Guest, Thank you for taking the time to leave your thoughts. We're sorry to hear that your visit did not meet expectations and that you felt let down by the environment and overall experience. It's never our intention for guests to feel overlooked or inconvenienced. We appreciate your feedback, as it highlights areas where we can make meaningful improvements. Should you consider staying again, we hope to provide a more comfortable and responsive experience. Sincerely, Hotel Management
Not impressed Arrived just after 6pm. Room we were given hadn't been cleaned. Opened the door and turned around, right back to the checkin desk. After getting a second room, the bathroor doorknock fell off just opening the door. Told the front desk at checkout and wasn't offered even an apology. On the second floor and very noisy from the room above. Will not stay again and will not recommend.
Business response:
Dear Guest,Thank you for taking the time to share your review. We apologize for the cleanliness, maintenance, and noise issues you encountered during your stay. We’re especially sorry that your concerns weren’t appropriately acknowledged at checkout. Every guest deserves to feel heard and valued, and we fell short. Your feedback has been shared with our housekeeping, maintenance, and front desk teams so we can take immediate steps to improve. We appreciate you bringing these matters to our attention, and we hope to have the ... read more
There is nothing good to say about this property. Our non-smoking room smelled like cigarettes. You had to fill the toilet yourself if you wanted to flush it because the tank didnt fill. The TV didnt work. The air conditioner didnt work. Despite all of these issues, we didnt even have the option to switch rooms because the entire time we were on the property, there wasnt a single employee on site.
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you had during your stay. No guest should have to deal with the issues you encountered, and we deeply regret that your room did not align with the standards we are typically known for. A properly functioning room and responsive staff are fundamental to guest comfort, and we will be addressing these concerns with our team to prevent such matters from repeating. Your feedback is invaluable in helping us improve, and we truly appreciate you bringing this to our ... read more
Can’t not check into my room after I check in this is unacceptable
Business response:
Dear Daryl,We sincerely apologize for the inconvenience you experienced during your check-in process. We understand how frustrating it must have been not to access your room after checking in, and this is certainly not the experience we want for our guests. Your feedback is important, and we will be reviewing this matter with our team to ensure it does not happen again. Guest satisfaction is our priority, and we regret that we fell short in this instance. We appreciate your patience and hope you will consider giving us anoth... read more
1 This place was disgusting, It felt cheep . Like people usung it for a one night stand. Never again
Business response:
Dear Wanda, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. Please consider a return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Not a good stay. Booked for 2 beds received room with 1 bed forcing myself and 3 kids in 1 bed tv not facing bed kids had no entertainment waited hours for a agent that was supposed to resolve the issue and received dial tone.. no one knows my situation and how hard I worked today to get this room for my children to have a safe place to sleep.. I can’t even fully close the curtain for privacy and on the first level smh I just wanted a good night sleep even if I had to cancel and try another place hence that’s not an option b... read more
Business response:
Dear Janae,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the room arrangement and the difficulty in resolving the situation. We understand how frustrating it must have been, especially after your long day, and regret that we could not provide the comfort and privacy you expected. Your concerns are important to us, and we will address them with our team to ensure better communication and service. We hope you will consider staying with us again, allowing us ... read more
Never again I would stay there
Business response:
Dear OSCAR, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Your concerns are important to us, and we take all guest feedback seriously to make necessary improvements. We understand that your stay may not have been satisfactory, and we appreciate your honesty. We hope to provide a better experience in the future. Safe travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,442 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.