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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the area is horrible, huge pot holes in the parking lot entrance.
Business response:
Dear Tina, Please accept our apologies for any inconvenience you experienced during your time with us. We make every effort to provide exceptional hospitality in all aspects of our hotel. Therefore, we hope you will accept our apologies for failing you. Thank you for choosing us. We hope to have a future opportunity to restore your confidence in us.Sincerely,Hotel Management
Of all the hotels we have stayed this is by far the dirtiest room we have ever stayed in and most expensive on our weeks journey from NC to northern Wisconsin. Broken toilet, leaking sink and uncomfortable beds. Breakfast is a packaged muffin and coffee with powder creamer.
Business response:
Dear Joseph, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give ... read more
We booked through Expedia and when we arrived they weren’t able to give us a room. I’m pretty sure they overbooked. The guy was surprised we were checking in at 2AM, as if that made it ok not to give us a room. We had been at a party and didn’t want to drive back home at that hour. We’re lucky we’re from Chicago so we ended up getting home safe, but what they did was not ok 😡
Business response:
Dear Jose, we are sorry about the issues you experienced with your reservation and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely,Hotel Management
I needed to stay over but only option was to stay two nights due to manager locking reservations for two nights due to Labor Day weekend. I stayed elsewhere that was cleaner and cheaper.
Business response:
Dear Scott, thank you for sharing your feedback. We regret any frustration and inconvenience you faced due to your room reservation. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
It stinks like pee inside the room, the facilities specially inside the room was really old as the bedding and towels. The “breakfast” were muffins (there were not enough, and coffee, which they didn’t have made. It was not cheap. But the worst was the smell, we turned off the AC, and opened the windows so the air could flow.
Business response:
Dear Bernal, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit. Sincerely, Hotel Management
They overbooked the hotel. So, my terrible review is actually that we never got the rooms. AND, they sent us to another suburb of the same hotel. Guess what!!! They did not have rooms either. So, it was a total fail!
Business response:
Kathryn, thank you for the feedback. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was unable to accommodate you. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,442 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.