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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled so bad. Bathroom wasn’t cleaned good.
Business response:
Dear Armando, We apologize for the unsatisfactory experience you had during your stay. Maintaining cleanliness and providing a pleasant environment are top priorities for us, and we regret falling short in this instance. Your feedback is invaluable, and we will address the issues with our housekeeping team to ensure thorough cleaning standards are met throughout the property. Please accept our apologies for any discomfort caused by the unpleasant odor in the hallways. We appreciate your patience and understanding, and we hop... read more
Dirty carpets, sticking furnitures. Not for family with kids.
Business response:
Dear Tomasz, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Severe Bed Bugs!!! Be Aware had to go to Emergency room
Business response:
Dear Ledif, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely, Hotel Management
No hair dryer. Shower only sprayed out 10% of water flow and 90% came out the tub faucet. Could barely take a shower with no water flow. Staff was very friendly.
Business response:
Dear Kristi, Thank you for taking the time to evaluate our hotel. Your comments regarding the service extended to you by our staff are very gratifying to read, and it will be a pleasure to share your feedback personally. However, we are sorry the water flow in the shower was not working perfectly and for any inconvenience this caused you. We will look into this, and we are grateful for your patience. Thank you for choosing us, and we hope to see you again so we can provide you with the seamless experience you deserve. Sincer... read more
Carpet very dirty , dust
Business response:
Dear Silvana, Thank you for choosing our hotel and reviewing your stay. We aim to provide each guest with a relaxing experience. Therefore, we apologize for the oversights on our part and regret any discomfort caused. We are evaluating your concerns regarding the cleanliness of our property with the housekeeping associates to prevent such matters from repeating. We will continue working to improve our services and ensure we are well-poised to serve you better during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,442 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.