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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia listing indicated breakfast was included but it was not.
Business response:
Dear Owen, Thank you for your feedback. We apologize for the confusion regarding the breakfast inclusion. We are looking into this issue to ensure our listings accurately reflect our offerings. Your feedback is valuable, and we will work to improve our communication and ensure a better experience for future guests. If you have any further concerns, please feel free to reach out directly. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
The hotel for weekend prices, it's expensive. A not very nice place, people drinking in the parking lot, the entrance smelled bad, but I'm going to give credit to the cleaning of the rooms 9, They offer you breakfast and it turns out they are dispatch machines.
Business response:
Dear Oscar, Thank you for sharing your experience. We understand your concerns about the value and environment during your stay. It’s disappointing to hear about the issues you encountered with the entrance and the parking lot. However, we are glad to know that you found the cleanliness of the rooms satisfactory. We will address your feedback regarding the breakfast offering and strive to improve overall guest satisfaction. Your input is valuable and helps us work towards enhancing our services.Sincerely,Hotel Management
The elevator smelled like cigarettes, they refused to give us more pillows or towls, and there was trash left in the room, both in the can and under the beds when we arrived.
Business response:
Dear Isabel, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback regarding the elevator odor, the cleanliness of the room, and the lack of towels and pillows is important to us. We strive to provide a comfortable and welcoming environment for all guests, and it is clear we fell short in your case. Your comments will be addressed with our team to ensure improvements are made. We appreciate your understanding and hope to have the chance to provide you wit... read more
Terrible they had bed bugs had to leave
Business response:
Dear Venice, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
WORST HOTEL IN AMERICA I can't tell you about my stay because when I arrived at the hotel at 1 am with a confirmed reservation, THEY DID NOT HAVE ANY ROOMS!!! So at 1 in the morning with early morning business meetings the next day, I had to find a new hotel. INEXCUSABLE, HORRIBLE, COMPLETELY WORTHLESS.
Business response:
Dear william, Please accept our sincere apologies for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this incident with the concerned team to correct this and avoid future inconveniences. We are sorry for letting you down and hope you will allow us the opportunity to redeem ourselves in the future.Sincerely,Hotel Management
Needs makeover. The building is not kept up. It smelled of smoke throughout. Had to keep restroom vent on to rid the smoke smell. Not even a coffee pot in the room. Staff was friendly. Check in was easy because I prebooked.
Business response:
Dear Guest, Thank you for your review of our hotel. We assure you that we strive to offer our guests fresh and clean accommodations. We apologize for any inconvenience caused to you due to any lapse in our commitment. We take our responsibility of maintaining clean rooms very seriously and will thoroughly review your feedback. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Hallways smelled so bad. Bathroom wasn’t cleaned good.
Business response:
Dear Armando, We apologize for the unsatisfactory experience you had during your stay. Maintaining cleanliness and providing a pleasant environment are top priorities for us, and we regret falling short in this instance. Your feedback is invaluable, and we will address the issues with our housekeeping team to ensure thorough cleaning standards are met throughout the property. Please accept our apologies for any discomfort caused by the unpleasant odor in the hallways. We appreciate your patience and understanding, and we hop... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.