Extended Stay America Select Suites - Chicago - Downers Grove

Business response:

Dear Ankita, We appreciate you being our guest and leaving valuable comments. It is good to know your overall stay was pleasant. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welc... read more

Business response:

Dear Neil, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Julio, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management