Extended Stay America Select Suites - Chicago - Downers Grove

Business response:

Dear Christian, Thank you for your feedback! We’re glad to hear you enjoyed your stay and found the location convenient and the rates reasonable at Extended Stay America. Providing value and comfort is our goal, and it’s lovely to know we met your expectations. We look forward to welcoming you back for another great experience.Sincerely,Hotel Management 

Business response:

Dear Vinod, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Gabriela, Thank you for your feedback about your stay at Extended Stay America. We're delighted to hear you appreciated the service. We're committed to maintaining a clean and comfortable environment and will address your concerns promptly. We look forward to providing you with an even better experience on your next visit.Sincerely,Hotel Management