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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Downers Grove. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities including fu... read more
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as clean as I would have thought it would be. Carpets were worn and looked dirty.
Business response:
Jason, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel ... read more
The only two things I liked was the location and the price I paid. Check-in took longer than normal as there was nobody at the front desk when I arrived (10pm) and when I used the phone in the main lobby to call for assistance (there was a sign that said to do so) nobody answered. The young lady finally came after about ten minutes. Not a long wait but still. Extended Stay offers a full kitchen but no cooking utensils, plates, cups, silverware, etc. The room was clean but the vent in the bathroom was dirty with excessive dus... read more
Business response:
Thank you for sharing your feedback. Although you liked our convenient location and affordable pricing, we apologize for the inconvenience had when staying here. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerel... read more
Doog G ood
Business response:
Richie, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The best It was great and the staff was very nice!!!
Business response:
Krystal, thank you for the glowing review of Extended Stay America. We're delighted to know you had a great time with us and that the service you received from our associate met all your expectations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
The check in clerk was not the best. Also the 1st room provided was terrible
Business response:
Thank you for sharing your feedback. We are sorry for the service issue you encountered upon arrival and regret the inconvenience caused in your room. We have shared your feedback with the appropriate team so that we can improve our service and facilities moving ahead. We appreciate your business and hope you will visit us again. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We will address this directly.
No me gustó porque me sentía insegura ya que no había vigilancia y el pasillo parece una boca de lobo, baño sucio, una sola almohada y aunque se solicitó otra adicional no me la dieron. Estuve 4 noches y 5 días y nunca fueron a limpiar.
Business response:
We are sorry for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good envi... read more
My room is great. The grounds are great. The location is great. Some of the staff are great, but 1 or 2 are ambivalent. My television is the pits. The picture is really dark and wavy. Breakfast is a joke.
Business response:
Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. Your feedback for the television and our breakfast offerings will help us improve our future guests' experience. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Given the price, it was what I expected. Breakfast could have been more substantial, but appropriate given the price for the room
Business response:
Thank you for your kind review. We are so happy you enjoyed your stay at Extended Stay America. It is our goal to deliver great value at a fair price and we like hearing that we have accomplished just that. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 4.3 star rating with 865 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.