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Extended Stay America Select Suites - Chicago - Downers Grove

3.2
  • Hotels
  • Downers Grove, IL

About this business

HospitalityHotels

Location details

3150 Finley Rd., Downers Grove, IL, 60515, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.21,481 reviews
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Anonymous's profile image
Anonymous 
6 years ago

Business response:

Thank you for your feedback. 

Jimmy's profile image
Jimmy 
6 years ago

Business response:

Thank you for choosing Extended Stay America, Downers Grove. I thank you for your feedback, we look forward to seeing you again. 

Anonymous's profile image
Anonymous 
6 years ago

Business response:

Thank you for your feedback. We will address this directly. 

Jason's profile image
Jason 
6 years ago

Not as clean as I would have thought it would be. Carpets were worn and looked dirty. 

Business response:

Jason, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel ... read more

Anonymous's profile image
Anonymous 
6 years ago

The only two things I liked was the location and the price I paid. Check-in took longer than normal as there was nobody at the front desk when I arrived (10pm) and when I used the phone in the main lobby to call for assistance (there was a sign that said to do so) nobody answered. The young lady finally came after about ten minutes. Not a long wait but still. Extended Stay offers a full kitchen but no cooking utensils, plates, cups, silverware, etc. The room was clean but the vent in the bathroom was dirty with excessive dus... read more

Business response:

Thank you for sharing your feedback. Although you liked our convenient location and affordable pricing, we apologize for the inconvenience had when staying here. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerel... read more

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Richie 
6 years ago

Doog G ood 

Business response:

Richie, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

KRYSTAL's profile image
KRYSTAL 
6 years ago

The best It was great and the staff was very nice!!! 

Business response:

Krystal, thank you for the glowing review of Extended Stay America. We're delighted to know you had a great time with us and that the service you received from our associate met all your expectations. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

N's profile image
N 
6 years ago

The check in clerk was not the best. Also the 1st room provided was terrible 

Business response:

Thank you for sharing your feedback. We are sorry for the service issue you encountered upon arrival and regret the inconvenience caused in your room. We have shared your feedback with the appropriate team so that we can improve our service and facilities moving ahead. We appreciate your business and hope you will visit us again. Sincerely, Hotel Management 

Robert's profile image
Robert 
6 years ago

Business response:

Thank you for your feedback. We will address this directly. 

Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove

How is Extended Stay America Select Suites - Chicago - Downers Grove rated?

Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews. 

When is Extended Stay America Select Suites - Chicago - Downers Grove open?

Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.