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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Downers Grove. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities including fu... read more
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
They have nothing extra no extra chairs,dish drainer smh
They never have any cookware and I've been here for two weeks and not a offer to give new sheets
Business response:
Shanequa, thank you for choosing to stay with us at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate teams to make sure future guests do not experience the same problems. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
First room I was given was not cleaned. Second could have used some maintenance, peeling wallpaper, dirty fridge, just kinda eh..
Business response:
Thank you for taking the time to post a review. We are truly sorry for the issues you experienced in both of your rooms. We have shared your concern with the housekeeping and maintenance team to be more diligent with their work so that we can improve our service going forward. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Check room immediately after checkin Found used washcloths hanging on the shower curtain rod. Check in was bad, clerk was rude and unfriendly.
Business response:
Neil, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. We hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Close to restaurants, shopping,a great find!! Staff was friendly and informative. Room was very clean. Needs a little work on the heat. Overall a good find.
Business response:
Thank you for the nice review. We are pleased to read you were impressed with your room and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Upon arrival the room had trash and dust on the floor
Business response:
Shanequa, thank you for being our guest at Extended Stay America. We're sorry for the inconvenience you experienced with the room assigned to you upon check-in. We hope this did not overshadow your otherwise positive experience with us, and we look forward to hosting you back soon. Sincerely, Hotel Management
Business response:
Lakeshia, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
I love the staff but there are two problem I had they don't have any cook wear and my room had trash on the floor upon arrival
Business response:
Shanequa, although you liked our courteous associates, we are sorry for the cleanliness issues had in your room. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope the positive aspects of your visit will bring you back to us for a much better experience.... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 4.2 star rating with 840 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.