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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Downers Grove. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities including fu... read more
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
great location but room was not cleaned I could tell the room was not vacuum too well and the toilet was not cleaned. I've been to this hotel before so I know that this was an exception. You can't beat the location though.
Business response:
Thank you for selecting us. Although we're happy to know our location was perfect for your needs. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope this isolated incident will not deter you from giving us another chance the next time your travels bring you this way. Sincerely, General Manager
Can be more cleaner. Bathroom was not in good condition. Linen I didn't like the smell of it. The guest next door was up all night fighting no one came up and did anything. Don't feel like it was worth the amount of money I paid.
Business response:
Thank you for evaluating your stay with us. We're sorry you experienced so many difficulties during your stay with us. Your concerns regarding the cleanliness issues will be shared with my housekeeping team to take corrective actions immediately. I hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Business response:
We appreciate you sharing your kind rating of Extended Stay America - Chicago - Downers Grove. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Everything was ok besides the hallways The hallways were dirty with dog food and some type of drippings on the floor and stairs. The hallways also smelled of urine
Business response:
Thank you for your review. We are glad to know your overall stay was satisfactory. That being said, we apologize for the cleanliness issues you experienced. We work hard to provide a fresh and comfortable environment, and I am sorry for falling short. Your concerns have been shared with our housekeeping team for review and action. We hope to have another opportunity to provide a better hospitality. Sincerely, General Manager
Business response:
Angela, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Downers Grove. Sincerely, General Manager
Business response:
Gizena, it was a pleasure having you as our guest at Extended Stay America - Chicago - Downers Grove. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Más o menos El hotel está bien el servicio es un poco malo
Business response:
Jose, thank you for being our guest at Extended Stay America - Chicago - Downers Grove. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We value your feedback will work diligently to make sure we are more consistent in our service delivery. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
Carvar, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America- Chicago - Downers Grove. Sincerely, General Manager
Never heard of that !!! Staff stated they a person had to stay 7 days before they could get service !!!!
Business response:
Gregory, thank you for your review. We are pleased your overall stay was good, but I am sorry for your disappointment with our hotel policy. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, these services are always available upon request for a nominal fee. We hope this didn’t overshadow your otherwise good visit and that you will choose us again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 4.3 star rating with 865 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.