Extended Stay America Select Suites - Chicago - Downers Grove

Business response:

Thank you for your review. We are glad to know your overall stay was satisfactory. That being said, we apologize for the cleanliness issues you experienced. We work hard to provide a fresh and comfortable environment, and I am sorry for falling short. Your concerns have been shared with our housekeeping team for review and action. We hope to have another opportunity to provide a better hospitality. Sincerely, General Manager 

Business response:

Angela, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Downers Grove. Sincerely, General Manager 

Business response:

Gizena, it was a pleasure having you as our guest at Extended Stay America - Chicago - Downers Grove. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager 

Business response:

Jose, thank you for being our guest at Extended Stay America - Chicago - Downers Grove. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. We value your feedback will work diligently to make sure we are more consistent in our service delivery. We appreciate your business and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager 

Business response:

Carvar, many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America- Chicago - Downers Grove. Sincerely, General Manager 

Business response:

Gregory, thank you for your review. We are pleased your overall stay was good, but I am sorry for your disappointment with our hotel policy. To provide a more home-like experience for our guests, we provide housekeeping service on a weekly basis, however, these services are always available upon request for a nominal fee. We hope this didn’t overshadow your otherwise good visit and that you will choose us again in the future. Sincerely, General Manager 

Business response:

Byeong, it was a pleasure to have you as our guest at Extended Stay America- Chicago - Downers Grove. We are delighted to read you liked our service and that you found us to be a good value. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, General Manager 

Business response:

Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for the candid comments. I apologize for the problems you encountered with your first room. However, I am happy that we were able to offer you another room. I have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, General Manager