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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jury still out! For the price and considering the area, not too bad
Business response:
Patrick, thank you for sharing your experience at our hotel. We are happy to know you liked our location and found us to be reasonably priced. It was a pleasure hosting you and we hope to see you again soon. Sincerely, Hotel Management
Close to shopping and expressway Jay at the front desk was very pleasant, nice, and helpful
Business response:
Thank you for choosing to stay at our hotel. It’s good to know our location was convenient for your needs and that you were impressed with the service provided by our staff. We will be sure to share your compliments with Jay for a job well done! It was a pleasure hosting you, and we look forward to seeing you again soon! Sincerely, Hotel Management
Business response:
Khumare, many thanks for staying at Extended Stay America and for your wonderful rating. We are delighted you had an excellent visit with us. Please come back and see us again soon. Sincerely, Hotel Management
great location but room was not cleaned I could tell the room was not vacuum too well and the toilet was not cleaned. I've been to this hotel before so I know that this was an exception. You can't beat the location though.
Business response:
Thank you for selecting us. Although we're happy to know our location was perfect for your needs. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope this isolated incident will not deter you from giving us another chance the next time your travels bring you this way. Sincerely, General Manager
Can be more cleaner. Bathroom was not in good condition. Linen I didn't like the smell of it. The guest next door was up all night fighting no one came up and did anything. Don't feel like it was worth the amount of money I paid.
Business response:
Thank you for evaluating your stay with us. We're sorry you experienced so many difficulties during your stay with us. Your concerns regarding the cleanliness issues will be shared with my housekeeping team to take corrective actions immediately. I hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Business response:
We appreciate you sharing your kind rating of Extended Stay America - Chicago - Downers Grove. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, General Manager
Everything was ok besides the hallways The hallways were dirty with dog food and some type of drippings on the floor and stairs. The hallways also smelled of urine
Business response:
Thank you for your review. We are glad to know your overall stay was satisfactory. That being said, we apologize for the cleanliness issues you experienced. We work hard to provide a fresh and comfortable environment, and I am sorry for falling short. Your concerns have been shared with our housekeeping team for review and action. We hope to have another opportunity to provide a better hospitality. Sincerely, General Manager
Business response:
Angela, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Downers Grove. Sincerely, General Manager
Business response:
Gizena, it was a pleasure having you as our guest at Extended Stay America - Chicago - Downers Grove. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.