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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Area
Staff is always helpful, the hotel is always clean, staff have a very jovial approach,
Business response:
Dear TAINA, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the hospitable service you received from our team. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with them to let them know their efforts are appreciated. We are also glad we could provide you with clean accommodation. Thank you for choosing Extended Stay Americ... read more
Nothing exciting. Room was clean but no utensils, glasses, coffee maker, air dryer. We also used our room spray to improve the air quality. There is no breakfast- just coffee/ hot chocolate or tea plus snacks.
Business response:
Dear Ludomir, Thank you for sharing your experience with us. Our team works diligently to provide clean and hospitable accommodations, and we are pleased you enjoyed your suites. However, we apologize for not meeting some of your expectations. Our kitchenware is stored at the front desk to ensure its cleanliness and is available upon request. However, we apologize for having missed communicating this policy with you during check-in. We have also shared your feedback with the appropriate leaders so they are aware of our guest... read more
room was a little cold
Business response:
Dear Enrique, We are glad you enjoyed your overall stay with us. However, we are disappointed to learn of the inconvenience you experienced. This will be addressed, and we will use your critique to ensure it does not happen again. We appreciate your patience and your feedback. We look forward to welcoming you again soon for a much-improved experience.Sincerely,Hotel Management
The room itself was great, but the matress was too hard for our comfort
Great stay :)
Business response:
Dear Irving, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 930 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.