Extended Stay America Select Suites - Chicago - Hanover Park

Business response:

Dear Jr, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Sijie, We appreciate your feedback and apologize for any inconvenience caused. While our rooms are designed for extended stays and may not include disposable cups, we'll take your comments into consideration for future improvements. Your comfort is important to us, and we hope you'll consider staying with us again for a more enjoyable experience. Thank you for sharing your thoughts.Sincerely,Hotel Management 

Business response:

Dear Sanket, We offer our deepest apologies for any inconvenience and discomfort you may have experienced from the cooking odors emanating from the hallways. Rest assured, we are working diligently to address the situation and ensure it does not happen again. We value your patronage and hope you will give us another chance to prove our commitment to providing outstanding experiences.Sincerely,Hotel Management