Extended Stay America Select Suites - Chicago - Hanover Park

Business response:

Dear Sanket, We offer our deepest apologies for any inconvenience and discomfort you may have experienced from the cooking odors emanating from the hallways. Rest assured, we are working diligently to address the situation and ensure it does not happen again. We value your patronage and hope you will give us another chance to prove our commitment to providing outstanding experiences.Sincerely,Hotel Management 

Business response:

Dear Joanne, We are delighted to read about your fantastic stay at Extended Stay America, and we cannot thank you enough for the perfect rating. Thank you so much for the kind remarks regarding our immaculate accommodations and comfortable beds, and we are glad you found our AC efficient. It was a pleasure hosting your visit, and we hope to welcome you back soon for another fulfilling experience.Sincerely,Hotel Management 

Business response:

Dear David, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will make sure that this does not happen again. We do appreciate your comments about the things you enjoyed during your visit, most notably the clean and quiet suite. We look forward to welcoming you back the next time you are back in the city. Sincerely,Hotel Management 

Business response:

Dear Sherry Lee, Thank you for taking the time to share your impressions of our hotel. We love knowing how pleased you were with our accommodation, service and location and that it was perfect for your visit. It was our pleasure hosting you during your time in Extended Stay America. We look forward to your next visit.Sincerely,Hotel Management