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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled moldy
Business response:
Dear Eric, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor in your room. This is not the standard of comfort we aim to provide. Our team has been notified, and we will thoroughly inspect and address the issue to ensure it is resolved. We appreciate your comments, as they help us improve our services. We hope you will consider staying with us again, allowing us to provide you with a more pleasant experience.Sincerely,Hotel Management
We had a late function so we got back to our room very late/early. Our key would not work to let us inside the lobby, it may have become de magnetized. There was no one at the front desk and it took about a half hour before someone came to let us in. They did not have anyone staffing the front desk after 11pm.
Business response:
Dear Cate, Thank you for your excellent feedback. We sincerely apologize for the inconvenience you experienced with your key and the delay in accessing the lobby. Your feedback is concerning, and we apologize for any frustration caused by the lack of staff at the front desk. We will address this issue to ensure it does not recur. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a smoother experience in the future.Sincerely,Hotel Management
Is niece
It was good and efficient
Business response:
Dear Derryck, Thank you for choosing Extended Stay America. We are delightedyou found your stay excellentand efficient!Our priority is providing a positive experience for our guests, and we are thrilled we could meet your expectations. We look forward to welcoming you back soon and ensuring another enjoyable stay.Sincerely,Hotel Management
Great customer service
Business response:
Dear Tatiana, We are thrilled to hear that you experienced excellent customer service during your stay at Extended Stay America! Providing exceptional service is our top priority, and we're delighted that we could make your visit memorable. Thank you for your positive feedback, and we look forward to welcoming you back in the future!Sincerely,Hotel Management
Chicago stay We had no issues. Room was clean and staff was friendly.
Because this is an extended stay hotel with kitchenettes, the hallways were full of cooking smells, but the room smelled okay. I registered 3 adults, but the room only had 2 towels. I asked for a towel at the front desk and I was told I had to return a towel to get a new one. And there were no hand towels, only bath towels and wash clothes.
Business response:
Dear Guest, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience you experienced during your time with us. Your feedback regarding odor and towel allocation is invaluable to us. We understand the importance of providing sufficient amenities for our guests and will address this matter with our team to ensure better service in the future. Despite this, we hope other aspects of your stay were enjoyable. Your comfort is our priority, and we regret any discomfort caused. We hope t... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 930 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.