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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good Place to Stay in the Area The deadbolt on the door did not work and the lights attached to the wall next to the bed didn't work.
Business response:
Christine, thank you for choosing Extended Stay America. We are glad you had an overall great stay. However, we apologize for the issues you encountered with the door and lights in your suite. Your feedback will be shared with our maintenance team for review and action. We hope to be your hotel of choice everytime you are in the city. Sincerely, Hotel Management
Me encanta, fácil acceso, muy atento el personal, solo que el desayuno es
Business response:
Thank you for choosing to stay at Extended Stay America and for the wonderful feedback. We are glad to know you enjoyed your time with us and that you loved our ideal location as well as the service delivered by our associates. Your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. It was a pleasure hosting you, and we hope to see you soon. Sincerely, Hotel Management
I didn’t like the cigarette odor in the entire building I ask for free smoke but the odor was very strong
Business response:
Maria, we apologize for the smoke odor you encountered during your visit. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working on the issue. We hope that you will come back and stay with us again. Sincerely, Hotel Management
My check in experience did not give a welcoming experience. The check in staff did not smile once to me. He was mechanical and rehearsed. The room was clean and adequate.
Business response:
Dana, thank you for evaluating your experience at our hotel. We are glad you liked your well-appointed room and had a pleasant stay with us. However, we apologize that our associates at the front desk did not greet you with a warm welcome. Your feedback is shared with our team to be more diligent with their service moving forward. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.