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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This was a nice hotel. The rooms were clean and the staff were friendly. The bed was comfortable and I slept well. The grab and go breakfast was limited, but I was happy for a hot cup of coffee and a granola bar.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-appointed suite as well as our courteous associates. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Bed way very uncomfortable. Felt like something kept poking me. And pillows were way way too soft.
Business response:
Thank you for staying at Extended Stay America. Although it seems you had a pleasant time here, we are sorry for the issue you had with the comfort of our bedding. We hope this did not overshadow your otherwise positive visit and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Sandra, thank you for sharing your nice rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Zulnavia, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
The hotel was clean, the room nice, and the staff very pleasant. It did not have a fitness center (I specifically asked on the phone) nor did it have breakfast (as advertised on the Orbitz website).
Business response:
Sue, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. However, we are sorry our hotel does not meet your expectations. We will verify the information on our website is current and accurate so our guests are aware of our amenities and offerings. Thanks for sharing your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Me cobraron 2 veces Me cobraron de nuevo y tuve que pagar con mi tarjeta quiero que me lo reembolsen
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.