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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's okay. Expedia amenities for this hotel says it has some cookware/dinnerware- cupboards we're bare. Also said it had in-room coffee maker- none. Breakfast was coffee, bagged muffins and granola bars. Staff was friendly, room was clean, bed comfy. They will only change out towels and make the bed if you pay extra...
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Clean and quiet
Business response:
Many thanks for sharing your 5-star review of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management
Only because I was desperate The area wasn’t the best, but I didn’t have a lot of choice with so many O’Hare flights cancelled, surrounding hotels being booked up and no rental cars. It was the wee hours of the morning and I was more than ready to shower and lay my head down. When I got in the room, it didn’t smell the cleanest, so I looked around and there were remnants of someone’s bowel movement in the toilet (rest of the toilet wasn’t very clean either), almost everything was sticky and upon finishing my shower, hairs on... read more
Business response:
Deborah, we sincerely apologize for falling short of your expectations for a comfortable and enjoyable stay. Your experience is shared with our housekeeping department to do a deep cleaning of the rooms. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Business response:
Stephen, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Pretty good for the price Stayed one night while traveling. Room was clean, price was good, breakfast was OK. I'd recommend
Business response:
Jose, thank you for choosing Extended Stay America for your overnight stay. We are glad you liked our affordable rates and your comfortable room. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
It was a good one and I had nice stay in this Hotal thanks
Business response:
Ursla, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Perfect for a weekend getaway It was good for the weekend...
Business response:
Rachael, thank you for choosing Extended Stay America for your weekend getaway. We are delighted to read you had a great time here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Affordable hotel outside Chicago I was passing through Chicago on 90, so I wanted to avoid the traffic and stay outside the city. This hotel was right off the highway and allowed me to continue my trip the next morning without any traffic jams. The staff was friendly and efficient, and the room was clean and comfortable. There is also ice cream and mini golf right across the street if you get bored!
Business response:
Steve, thanks for being our guest at Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Fairly Decent Stay Overall, it was a fairly decent stay. I was disappointed to find out that housekeeping doesn’t come around until your 7th or 8th day there, which was a bit annoying for the fact of my garbage cans getting full. I think the walls are also a bit thinner too. It was a fairly nice stay here; I would still recommend it. Just a couple of things for others to keep in mind.
Business response:
Nicole, it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a great stay with us and that our offerings were to your satisfaction. However, we are sorry that you didn’t like our housekeeping policy. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.