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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were very pleased with the staff and the room. Only wished we had a king bed or two singles.
Business response:
Thank you for staying at Extended Stay America. Our team is so pleased to learn you found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future! Sincerely, Hotel Management
Friendly staff, clean room. Wish that the room came with cups/plates/silverware without having to ask for them.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Its ok
Business response:
Joseph, thank you for sharing your experience with us. We are pleased to know you had a great stay at Extended Stay America. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Decent for last minute My only complaint is if you book online for a smoking room, give me a smoking room instead of stay all we have is a double that’s smoking.
Business response:
Hillary, thank you for choosing Extended Stay America for your stay. We are glad to read you liked all that we have to offer and that you were satisfied with your room. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
This hotel was ok This hotel was older there was no tea cups In a full kitchen no hair dryer Had go down to get tea cups no hair dryer had to call carpeting was beat up bed comfort was not the greatest limited tv channels but it was clean check out 11 am cleaning person knocked at door 10:45 They called at 11am we left room at 11:15 felt very rushed no ice maker never told where breakfast was served wasn’t too happy but safe place to sleep
Business response:
Linda, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with our staff to improve our service and facilities moving forward. On a positive note, we are happy to know you liked your clean room and hope the positive aspects of your visit will bring you back for a much better experience. Sincerely, Hotel Management
Nice hotel to stay Anytime when going to travel and have a hotel close to stay for sure I'll reserve. Never been more comfortable in a hotel like yours
Business response:
Jamie, thanks for the wonderful review of Extended Stay America. We are happy to know we exceeded your expectations for a restful stay and you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you once more for your kind comments, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Front desk staff in the morning was quite rude She called my room at 11:15am to ask if I was extending my stay another day since I was still in my room after the 11:00am check out time. I explained that the evening front desk staff gave me a late checkout of 1:00pm and he said he made note of it as I watched him write it down! She said no you have to be out of your room!
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for one of our staff member being rude to you while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Business response:
Romont, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.