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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Silverware Last time I stayed at an Extended Stay there was complimentary silverware, pots, and pans. But at this one there was no such thing. I was a bit disappointed about that, but I digress. The Wifi was strong and the bed was comfortable. I'd stay again.
Business response:
Thank you so much for posting a review of our property. I am glad to read that you were pleased with the comfort of the bed and the strength of the Wi-Fi; however, I do apologize that our in-room amenities did not meet your expectations. We do offer complimentary kitchen equipment, however we keep it at the front desk and available upon request to ensure the items are properly sanitized. I will work with my front desk staff to ensure that we are informing guests of this policy at check-in moving forward. Thank you again for ... read more
good price for hotel room i am not a complainer but if I'm honest this hotel was just mediocre. The front desk staff was not the friendliest and acted as if I was inconveniencing him. The towels are like sand paper and the bed is kinda rough. but everything was clean!
Business response:
Lauren - The staff and I read your comments about your stay with us. Your comments in regards to the cleanliness of our hotel are much appreciated; yet, I was disheartened to read that we could have provided a more positive customer service experience. To prevent this from happening again, I will be sure to coach our staff further on providing better service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback regarding the softness of our towels and mattress quality. We hope ... read more
Decent for the price not on a main street but still convenient. Wish service was faster but I believe there was only one person on duty in the evening.
Business response:
It is so rewarding to read that you had a comfortable stay with us. Thank you for your comments. We appreciate you letting us know that we could improve on the speed of our service. We are sorry for this issue, but are happy to read that we provided you with a clean, comfortable stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.
Excellent Value for your money! Best price to comfort hotel i have ever stayed in. Very clean rooms and a very helpful and friendly staff. The hotel is quite a distance from downtown Chicago.
Business response:
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the cleanliness of our property and the friendliness of our staff. We appreciate the kind words. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Good Value Very nice. Nice surprise to see the full kitchen in the room. Quiet and comfortable. Good value.
Business response:
Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the full kitchen in the room and your stay was quiet and comfortable. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
BAD DRAWERS EVERYTHING WAS FINE EXCEPT THE INSIDE OF THE DRAWERS WAS YUCKY. THE STAFF WAS VERY GOOD AND HELPFULL EXCEPT THE LATE NIGHT MANAGER WHEN I CHECKED IN. HE WAS NOT AT THE FRONT DESK AND THE PHONE DIDN'T WORK WHEN I TRYED TO CALL HIM. I HAD TO CALL THE MAIN HOTEL NUMBER AND THEY COULDN'T REACH HIM. HE FINALLY SHOWED UP AT THE FRONT DESK AND SMELLED LIKE HE HADN'T BATHED THIS YEAR.
Business response:
The feedback provided in your review is much appreciated. We appreciate the kind comments about your overall stay with us; however, we apologize that housekeeping overlooked the cleanliness of the drawers. Your comments were reviewed by the staff, and we will be conducting better inspections in the future to ensure that this does not happen again. As well, I do apologize that my staff was hard to reach for late-night check-in and that our office phone was not working. In response to your review, we will be sure the phone is ... read more
Nice hotel in a quiet area near the highway The hotel was accessible, close to a restaurant I could walk to and the staff was very accomodating. I was not able to get Channel 11 on the TV but that was something that did not distress me. I appreciated the large icebox and I would return again with food I could cook.
Business response:
The feedback provided in your review is much appreciated. I am happy to read your remarks about the accessibility of our location and our staff being so accommodating. However, I am very sorry that channel 11 was not functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope to see you again, should your travels bring you back to our area.
Price right This hotel is of quality at a discount price.
Business response:
Thank you so much for posting a review of our hotel. I'm glad that you were satisfied with our pricing and quality of our rooms. I will be sure to share your kind remarks with our team. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.