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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great price. Great room No specific issues. All rooms have a large fridge and kitchen area. A nice bonus. No daily house keeping, but I don't change my sheets daily at home and I certainly don't need it at a hotel. Overall very good. It met my expectations.
Business response:
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our spacious suites with fully equipped kitchens at a great value. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can be purchased for a minimal fee. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Quiet hotel Quiet hotel. I prefer a stiffer mattress so I slept well. Cleanliness overall was good. Disappointed I had no travel shampoo. Most hotels provide this...thankfully my husband had an extra in his bath bag.
Hotel could work a little bit more on the overall cleanliness.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the overall cleanliness of our hotel did not meet your expectations. I will be meeting with our housekeeping staff to address this issue. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Internet The internet connection was inconsistent on a daily basis. The rooms were clean though.
Good do better It was average. More coffee should be left in the room. The dishes were not clean, they had food stuck on the utensils and a plate.
Over charged We had booked the hotel off Expedia and when we arrived the check in staff was to caught up in their personal issues and charged us again for the stay. My husband was very upset and they still have not refunded us the money and it's been almost 5 days
Business response:
Olivia - I appreciate you bringing your experience to our attention. Please know that we are sincerely sorry that you were charged twice for your stay. As this hotel's manager, I can assure you that a refund has been made by our hotel and I am going to review our check-in procedures with the staff so this problem is not repeated. Your feedback is very important to us, so thank you for sharing. I hope you will choose to stay with us again in the future.
Generally good. Bathroom not as clean as it should be. Shower curtain odd, did not cover length of bathtub.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.