Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Dear Guest, That’s wonderful to hear! It means a lot knowing the team made a positive impression and everything went smoothly during your visit. At Extended Stay America, we strive to create a welcoming and hassle-free environment every day. Thanks so much for sharing your experience—we look forward to seeing you again soon!Sincerely,Hotel Management 

Business response:

Dear Guest, We are so happy to hear that you had a fun time during your stay! At Extended Stay America, we aim to provide a comfortable and enjoyable experience for all our guests. We appreciate your feedback and are always looking for ways to improve. We hope to welcome you back soon for another great visit! Thanks again for sharing your thoughts with us.Sincerely,Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your experience. Our goal is to provide a comfortable and flexible stay for all of our guests, and part of that includes offering customizable services to suit different needs and lengths of stay. Fresh towels and linens are always available upon request at the front desk at no additional charge. For longer stays, we provide full housekeeping service every two weeks and offer additional towel and linen exchanges or cleaning services for a nominal fee. Our extended stay m... read more

Business response:

Dear Guest, Thank you for your feedback. We’re glad you appreciated our quiet atmosphere and convenient location. However, we sincerely apologize for the unresolved issue with your TV. Providing efficient service is of utmost importance to us, and we regret that we fell short this time. Your concerns will be shared with our team to ensure better response in the future. We truly value your continued loyalty and hope to provide a more seamless experience on your next visit.Sincerely,Hotel Management