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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If youre looking for a last minute hotel No ones really at the front desk when you walk in. Rooms didnt feel clean, was kind of stuffy. Beds are extremely uncomfortable
Business response:
Dear GENESSIS, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Fast chek in The young lady at the reception was courteous and professional. Completed the check in process within a couple of minutes with a smile. She needs to be applauded.
Business response:
Rajesh, thank you for choosing Extended Stay America and for taking the time to share your review. We strive to deliver outstanding service to every guest, and we appreciate you noticing our efforts. It was our pleasure hosting your visit. We look forward to welcoming you back soon. Sincerely, Hotel Management
Fix door locks. Bring back tea n a sugar canister, don't be cheap. Ppl only eat the maple oatmeal. Throw the rest of that out! Love the front section of building. Please steam clean after guests who lived in rooms for long periods. My toilet kept breaking, no extra room available. Maids not cleaning tub pubic hair everywhere. Please check the tub, do your damn job. I tip if my room doesn't contain pubic hair.
Business response:
Thank you for sharing your feedback. We are pleased you were overall satisfied with your stay with us. However, we are sorry for the issues you experienced while you were here. We have shared your concern with our housekeeping and front desk staff to be more diligent going forward. It was a pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
Not so good:( A lot of work needs to be done here! I was first given a key to someone elsewhere room. When I tried to enter the room after the 3rd attempt, a guy came out and said that was his room. I went back downstairs and was provided a different key. The rep did not change or correct my room key/number in the system so when I stepped out and came back the next day, my key didn’t work. The front desk had also checked someone else into my room but they hadn’t arrived yet. It was just chaos and unprofessional to say the le... read more
Business response:
Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
There were roaches seen and had to move tip another room. The hotel smells funny
Business response:
Dear Sharice, thank you for choosing us. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.1 star rating with 1,298 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.