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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Welcome to Extended Stay America Select Suites – Chicago – Naperville – West. Our long-term hotel in Chicago is the perfect location for extended stays, business travelers, vacation destinations and those relocating to the area. Our STAY longer. Save more.® discount will provide the ability to save on nightly rates the longer you stay. Whether you need temporary housing or a brief retreat, making you feel at home is our top priority. Our extended stay hotel in Chicago offers a wide range of amenities in... read more
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches seen and had to move tip another room. The hotel smells funny
Business response:
Dear Sharice, thank you for choosing us. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further.Sincerely,Hotel Management
If youre looking for a last minute hotel No ones really at the front desk when you walk in. Rooms didnt feel clean, was kind of stuffy. Beds are extremely uncomfortable
Business response:
Dear GENESSIS, thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
Fast chek in The young lady at the reception was courteous and professional. Completed the check in process within a couple of minutes with a smile. She needs to be applauded.
Business response:
Rajesh, thank you for choosing Extended Stay America and for taking the time to share your review. We strive to deliver outstanding service to every guest, and we appreciate you noticing our efforts. It was our pleasure hosting your visit. We look forward to welcoming you back soon. Sincerely, Hotel Management
Fix door locks. Bring back tea n a sugar canister, don't be cheap. Ppl only eat the maple oatmeal. Throw the rest of that out! Love the front section of building. Please steam clean after guests who lived in rooms for long periods. My toilet kept breaking, no extra room available. Maids not cleaning tub pubic hair everywhere. Please check the tub, do your damn job. I tip if my room doesn't contain pubic hair.
Business response:
Thank you for sharing your feedback. We are pleased you were overall satisfied with your stay with us. However, we are sorry for the issues you experienced while you were here. We have shared your concern with our housekeeping and front desk staff to be more diligent going forward. It was a pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
The beds made for a good sleep.
Business response:
Elonda, thank you for being our guest. We are happy to know you had an overall pleasant stay with us and that you slept well on our comfortable bed. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 4.2 star rating with 782 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.