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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean Check in was easy, Rosalind did a great job get me checked in. However, I asked for a handicap access room and according to my reservation I got the last one, however upon arrival no accessible rooms. I took a room on second floor, toilet did flush during my room check, so I went back to desk and was given another room on second floor were again the toilet flushed but very slowly and still had urine stains from staff or past guest, sheets were very old and stained with hair from past guest. At this point, I was tir... read more
Business response:
Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. Cleanliness, comfort, and accessibility are important to us, and we regret that we did not meet those expectations during your visit. Your experience has been shared with our team for immediate review and action. We deeply appreciate your patience and understanding and hope to have the opportunity to provide a much-improved experience during your next stay.Sincerely,Hotel Management
Stayed here during visit for Thanksgiving. Staff was wonderful and the overall experience was very good.
Business response:
Dear Bruce, Thank you for choosing Extended Stay America for your Thanksgiving visit! We are so glad our team made a positive impact on your experience. Providing exceptional service is our priority, and we are pleased to know that you had a wonderful stay. We look forward to welcoming you back for another great experience soon!Sincerely,Hotel Management
Muy bien
Comfortable Stay
Business response:
Dear Tonya, Thank you for your kind review! We’re delighted to hear you had a comfortable stay at Extended Stay America. Providing a relaxing and enjoyable experience for our guests is our top priority, and your feedback inspires us to keep delivering exceptional service. We look forward to welcoming you back for another great visit!Sincerely,Hotel Management
Solo que nonhaybcerviso
The front desk staff is not there 24 hours , shift is somewhere between 9am - 10pm . This hotel seems to accommodate long term and short term rentals which I feel should be specify . Other than that it’s ok
Business response:
Dear Marvin,Thank you for your feedback. We apologize for any inconvenience caused by our front desk hours and the lack of clarity regarding our accommodation options. We appreciate your perspective and actively review our communication to ensure all guests are well-informed about our services. Your input is valuable as we strive to enhance the overall guest experience. We hope to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.