Extended Stay America Select Suites - Chicago - Rolling Meadows

Isabella 

on Expedia

a year ago

I came to check in to the hotel after a long day of working. Around 11:30 pm. Upon entering the facility the door was locked and the front desk shut. There was a phone to call the desk. I, a woman traveling alone was greeted by a man also in the walk way who harassed me and made me feel VERY VERY unsafe. When I called it was met with no answer and a call center was called. They called twice with no answer. This whole time I’m getting harassed by this man. They ended up calling the GM who said they would call someone and have... read more

Anonymous 

on Expedia

3 years ago

When we arrived and checked in this hotel @9pm on 7/31/2022, the receptionist said the only one elevator was exchanging to new one now and it would take 5 weeks to fix it. It meant we could not use the elevator and our room was 3rd floor which was only room available. Also she said she did not know our phone number and email address because we booked through hotels.com. That was why she couldn't tell us that's problem in advance. After a long drive to get there, this made us so upset and tired. Also no breakfast and coffee s... read more

Renee 

on Expedia

4 years ago

Inconvenience We booked through hotels.com and when we got the confirmation through email we went to the hotel and the hotel says they are sold out and did not have a confirmation we were inconvenienced and had to find another hotel. And now I had pre-paid the hotel and I’m trying to get a refund. 

Eric 

on Expedia

4 years ago

I got here for check in and my room was not available due to their being no King Suites available when I booked the room. I had to pay for another room because they could not switch my booking from Hotels.com 

Anonymous 

on Expedia

5 years ago

Parking lot was not safe to walk on snow. Towel holder fell off the wall as I reached for a towel. It was evident it had been poorly repaired various times before. AC/Heating unit was very loud and not responding to commands. Bed sheets rough and stiff like sandpaper. There were no disposable cups in the washroom. I've stayed numerous times at other hotels of this chain and have never had any issues. This location leaves alot to be desired and I will never use again. 

Anonymous 

on Expedia

5 years ago

No ice machine, Toilet was closed, they said we could come to the desk and get a plunger, but wouldn't change our room.