Extended Stay America Select Suites - Chicago - Rolling Meadows

Anonymous 

on Expedia

6 years ago

Very rude staff and not willing to accommodate anyone 

VR 

on Expedia

6 years ago

When we checked they assigned a room. Which hasn’t been cleaned and when asked assigned new room but after spending a night the very next day air conditioner in that unit broke down and because of that shifted to new room. And when asked about the problem they said it happened in some of the rooms in the past as well. 

D 

on Expedia

6 years ago

I found bugs crawling in the bedsroom and bathroom. One found in bedroom was similar to cockaroach and one ine bathroom was home cetipedes found in the stack of towel. I have a picture of this for reference. This was found on 2nd day and still had 2 more nights to spend. It eas the worst stay. Never coming back to Extended stay america. 

Shahzan 

on Expedia

6 years ago

Bait and switch! I have stayed at every type of hotel in America, Europe, Asia, and the Middle East and this is the first time I am actually lodging a complaint after 20+ years of travel. First and foremost the room that was given to me didn’t offer a queen size bed as listed and didn’t come with a breakfast unless you consider pre-packaged muffins, nut bars, and coffee to be breakfast. They wanted to charge for room service as well. What type of hotel does that? 

Mayra 

on Expedia

7 years ago

The clerk first messed up and charged me for 1 day accidentally instead of 2. then when i was nice enough to go to pay for the following day i informed her the bathroom had soap and i had hurt my knee as soon as i stepped in. she ignored me and then continued to charge me. She overcharged $10 then gets into a full argument with me. which by the way made me late to work. then she sarcastically yells "have a fantastic day!" as Im walking out the door limping. Great service! (in MY sarcastic voice) 

Albert 

on Expedia

7 years ago

Rooms were not clean, ac unit was broken down, bathroom was horrible I will not ever stay at this location again! 

Juan Carlos 

on Expedia

7 years ago

No descanse por culpa de los huéspedes del lado 

Anonymous 

on Expedia

7 years ago

I had to wait for 30 min at the lobby at 1am because the lady at the reception couldn't find my booking inspite of showing her the booking number. She had to call her manager who was talking to her for like 10 min and still they couldn't find a room for me. I then took the phone from her and told him this is ridiculous, I'm waiting here since 30 min. He told me we are almost done but you will have to check out at 11am. Was that kind of a joke? 1am at night and he's telling me check out time inspite of their mistake. I was an... read more