This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room fine staff not so fine Room was clean and comfortable if a bit worn. And I appreciate a kitchenette. Too bad I had to change room twice to get one not being worked on ( a/c in parts) or under (deafening construction just outside window). And I had to go to desk - twice - to get household package despite being told it then missing part would be brought to me.
Business response:
Thanks for evaluating your stay. We are glad you were pleased with your room. That being said, I apologize for the inconvenience you had while here. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay, and your feedback will help us moving forward. We would love the opportunity to serve you again in the future. Sincerely, General Manager
Nice location, questionable service and cleaning. Checking in was tiresome as the desk clerk was on a long call (not her fault) with a guest who was less than reasonable. The manager looked at me and told me she would be right with me, then disappeared, not to be seen again until the next day. They also didn't have my reservation in the system despite me having a confirmation. I asked for an extra pillow, but they were out. The second day we were there (a separate booking but the same room), I was less than impressed to come... read more
Business response:
Paul, thank you for taking the time to review our hotel. Although you liked our location, I am sorry that you had a negative experience with our service and for the inconvenience it caused. I ensure you this is not typical of our service. We appreciate your business and hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
Beautiful room. Great front desk service. Maids were very nice. Great parking. Great view. Fast wifi.
Business response:
Your feedback is important. Thank you for sharing. It is great to see you were pleased with your comfortable room accommodations, the service from our staff, and our hotel's convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Nice place, very hard bed and too much light comes through the curtains. They said they are in the middle of changing out the old matress, maybe we got an old one.
Poor housekeeping Very disappointed at the lack of cleanliness at this hotel the first room had not been properly cleaned you can tell that there had been a rushed job cleaning it as there was cleaning residue still on the tables and on the door there also was a used condom and wrapper in the room we immediately call the front desk they change the room but the second room had items left by the previous guest there were no towels and the floor had not been cleaned as there were random bits of plastic and food particles on the... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.