Extended Stay America Select Suites - Chicago - Westmont - Oak Brook

Anonymous 

on Expedia

8 years ago

Room fine staff not so fine Room was clean and comfortable if a bit worn. And I appreciate a kitchenette. Too bad I had to change room twice to get one not being worked on ( a/c in parts) or under (deafening construction just outside window). And I had to go to desk - twice - to get household package despite being told it then missing part would be brought to me. 

Paul 

on Expedia

8 years ago

Nice location, questionable service and cleaning. Checking in was tiresome as the desk clerk was on a long call (not her fault) with a guest who was less than reasonable. The manager looked at me and told me she would be right with me, then disappeared, not to be seen again until the next day. They also didn't have my reservation in the system despite me having a confirmation. I asked for an extra pillow, but they were out. The second day we were there (a separate booking but the same room), I was less than impressed to come... read more

Mohamed 

on Expedia

8 years ago

Beautiful room. Great front desk service. Maids were very nice. Great parking. Great view. Fast wifi. 

Shanika 

on Expedia

8 years ago

Poor housekeeping Very disappointed at the lack of cleanliness at this hotel the first room had not been properly cleaned you can tell that there had been a rushed job cleaning it as there was cleaning residue still on the tables and on the door there also was a used condom and wrapper in the room we immediately call the front desk they change the room but the second room had items left by the previous guest there were no towels and the floor had not been cleaned as there were random bits of plastic and food particles on the... read more

Anonymous 

on Expedia

8 years ago

Nice place, very hard bed and too much light comes through the curtains. They said they are in the middle of changing out the old matress, maybe we got an old one.