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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn't check in until midnight because of an flood in the rooms from a busted pipe.
Business response:
Jerontavious, we are sorry for the inconvenience you experienced at the time of your check-in. Unfortunately, maintenance issues do arise sometimes, and we work as quickly as possible to get everything fully operational. We hope the rest of your stay was a pleasant one and that you will allow us another opportunity to provide you with a better experience. Sincerely, General Manager
Coffee Place didn't have coffee in lobby before 6 am think it would be nice if coffee was available
Business response:
Thank you for being our guest and for sharing your feedback. We are pleased you had an overall nice stay. We value your suggestion and have taken a note of it. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Great Space Amazing
Business response:
Kadeija, thank you for choosing Extended Stay America - Chicago - Westmont - Oak Brook for your visit. It’s our pleasure knowing you loved everything about your visit and enjoyed being with us. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Nice last minute option. Nice room, lots of room and very reasonable.
Business response:
Gene, thank you for sharing your feedback. We are pleased to know you liked the cleanliness of your room and that you found us to be at a great value. It was a pleasure hosting you at Extended Stay America - Chicago - Westmont - Oak Brook, and we hope you will come and stay with us again soon. Sincerely, General Manager
The room was nice and cozy front desk should pay more attention to the trash behind the desk on floor. That's the first thing I notice during check in....but all in all it was a good comfy experience
Business response:
It was our pleasure to have you as our guest. We are glad you liked your room and that you had a pleasant stay with us. A first impression often sets the tone for the entire visit, so we take your comments to heart and will use it as a learning tool to isolate our shortcomings. Thanks for choosing us and we hope you will come back to see us again. Sincerely, General Manager
We booked king size room but they overbooked so got queen size Happens second time
Business response:
Hitendra, thank you for visiting us again. I am disappointed to read about your experience and apologize for the problem with your reservation. Please be assured we will take a look at our procedures and fine tune where necessary to better serve you in the future. We would love to make it up to you and hope you will consider a return visit. Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. We apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Nice Hotel For Business Travel. Great time. My flight arrived early, so I went on to the hotel earlier than planned as well. Check in was not until 3pm, however the hotel staff was able to get me in by 11:45am without an issue. Not one problem at all with check in and check out. I was in and out in less than a minute each time. I had a great time and stay, and will be using them again. Some of the other nearby locations were charging double or triple the rate I was able to get at ESA, and that was with my business discount r... read more
Business response:
Eric, thank you for choosing our hotel for your business trip to Westmont. We are glad to know you liked our location which was perfect for your needs as well and that we were able to deliver a flawless experience to you. I’ll be sure to share your compliment with my front desk team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business response:
Susie, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Westmont - Oak Brook. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.