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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent value Visit family - location was important
Homestead Chicago - Westmont Convenient to our destination and reasonably-priced. Had a few housekeeping issues - toilet seat broken, slow-draining tub, lights out in kitchen area, thermostat needed maintenance (battery?), kitchen flatware a bit skimpy - but nothing that adversely affected our 4-night stay. Informed the desk clerk when we checked out, so hopefully items fixed for the next guests. Particularly liked the limited room service "extended stay" aspect.
Hotel was clean and the staff was friendly. Easy to get onand off the highway.
Found a cockroach on my headboard. Went to check out right away. Front desk didn’t seemed surprised and sympathetic. She gave me my full refund but I somehow lost it? I saw on my bank statement that I paid it, got the refund but still got it taken out. Never staying at an Extended stay again. My dad is also staying one in a different state for work and found some too including his co workers that are staying there as well. Disgusted and disappointed.
Business response:
Dear Guest, We sincerely regret the issues you encountered and understand your frustration. As our valued guest, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. It’s also disappointing to hear that the interaction at the desk and the confusion regarding the returned charges are especially concerning and do not reflect the level of care we expect to provide. We take concerns of profe... read more
On 12/13/25 approximately 12am I stayed at the Extended Stay in the Westmont IL location until I noticed a cockroach on my bed headboard. After I took a video and photo of it, I packed up my things and went straight to check out and contacted the front desk. I spoke with the front desk lady about it and asked for a full refund. She did not hesitate. She didn’t show sympathy nor any face expression and didn’t seemed surprised at all. Which tells me that this isn’t the first time. It honestly disgusts me worse since I have sta... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the unacceptable cleanliness issues you encountered in your room. No guest should ever feel uncomfortable during their stay, and we regret that this was your experience. Your comments have been shared with our housekeeping team for immediate corrective action to ensure this does not happen again. We value your input and hope you will give us another chance to serve you again. Sincerely, Hotel Management
The room was filty and very unsanitary. From razors being left behind, hair ledt in the tube, and pee on the seat of the toilet to name a few. The staff we not present durring after hrs and was not able to assist. I will never stay there again
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay... read more
This was overall a horrible experience. My wife and I chose this hotel because it was close to where we moved. After moving for 2 days and not getting any sleep, my wife and I just wanted to take a shower and rest. We packed our bag and headed up the street and was met with the dirtiest room I have ever experienced. The bathroom had not been cleaned (the trash can was not emptied and the tissue had been rolled around in a bunch), there was mold on the tub and there were blankets of dust on appliances such as the heater and s... read more
Business response:
Dear Guest, We would like to extend our sincere apologies for the concerns that you outlined about your room. This incident does not align with the high standards we set for ourselves in terms of our hospitality and accommodations, and we genuinely regret that this was your experience. Please know that we are fully committed to ensuring that such issues do not recur in the future. Our team will get in touch with you shortly to discuss this matter further and offer a resolution that satisfies both parties. Your patience is mu... read more
There were no towels in the room. There was no shower curtain for the shower. The bed was lumpy.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them to improve our guest experience. Considering this a rare incident, we hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.