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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It needs a total makeover the staf when I came did the best they could to accommodate, put me in a room with plumbing issues and the attendant who worked Saturday October 25, 2025 from 9a-10p was very rude and mouthy about how it's not her fault the rooms are not clean and that's housekeeping job and when I told if the housekeeping personnel is unavailable then it is her job to accommodate me and she said no she didn't care how I felt because if she wants to she can just have me escorted off the premises it doesn't bother he... read more
Business response:
Dear Guest, We’re sorry that your stay fell short of expectations; this is not the level of service we aim for. Please know that, to provide a more home-like experience for our guests, we offer housekeeping services on a bi-weekly basis. However, these services are always available upon request for a nominal fee. We regret any lack of communication on these details. Thank you for your patience. We hope you’ll consider giving us another chance to deliver the fulfilling visit you deserve. Sincerely, Hotel Management
Door was off the jam and wouldnt close
Business response:
Dear Daniel, Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours ... read more
Urine smell
Business response:
Dear Thomas, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. We are sorry that your expectations were not met. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
FRONT DESK SHUTS DOWN @10pm, NO ONE AVAIL TO HELP! My Key card did not work when I returned after 10pm. The front desk was shut down, no one available to assist me. I called a hotel number, the lady put me on hold for 10+ minutes, she never came back, I hung up. I called an again, the man said it would be 10+ min before someone would arrive to redo my key card. It took more than 30 min to resolve the issue. There were 2 other guests that also had issues but no one ON SITE, to handle them. Running a hotel with NO FRINT DESK P... read more
Don’t get me wrong the staff was very kind, but the state of the place was really gross. Lots of trash in hallways the room itself felt so unclean. Not to mention we were missing half our closet door and the other half was broken mirror. Don’t even want to mention the laundry room.
Chicago trip This hotel had no service people after 10 pm to check in. We had to wait for the night attendant. Then we got a room #154 that had mold and mildew on the wall in the bathroom above the shower. Smelled of mildew and mold. Not clean at all. There was no shelves in the fridge, none in the freezer, and a broken cabinet. We requested another room and they said they were overbooked and could not give us a room. So they refunded my money for the other days and charged me for 1 day. THE HEALTH DEPARTMENT NEEDS TO BE CAL... read more
The fridge didnt work at all. I told the front desk staff and they said they would have someone replace it and never did. The stove didnt work either. We only had one pillow for the entire room and my girlfriend and I were forced to share one pillow because the front desk said they had no more lol. Never again.
Theyvrefusedbtongive a clean room on checkin saidntheyvdidnt have any
This spot is well deserving a 4.5/10 review. Decor needs an upgrade and there’s a stench of cigarette smokes. They didn’t even have clean towels upon request.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.