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Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
- Hotels
- Westmont, IL
About this business
Location details
855 Pasquinelli Dr., Westmont, IL, 60559, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Grades.
Business response:
Dear Christopher, Thank you for sharing your thoughts. While your comment was brief, we understand that even a few words can reflect an impression of your stay. If there were any specific aspects that didn’t meet your expectations, we would appreciate the opportunity to learn more so we can address them appropriately. Our goal is always to provide a positive and comfortable experience for every guest. Sincerely, Hotel Management
Dirty rooms, no amenities They had no plastic water at all, not even a napkin unless you washed to purchase a dinnerware set. There was dried blood on one of the blankets. I reserved the room for 3 occupants and they only provided 2 towels so I had to twist more towels and clean blankets. When I needed to check out early, there was no means to do so. The reservation desk was closed, there was no place indicated to drop off your room key for check out. It was just extremely unorganized and dirty.
Business response:
Dear Jennifer, Thank you for taking the time to share your experience. We are sorry to hear that several aspects of your stay did not meet expectations, and we understand how frustrating those issues must have been. The concerns you raised, especially regarding cleanliness and availability of basic items, are being taken seriously. We're committed to addressing these issues and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely ho... read more
Avoid like Covid
Business response:
Dear Guest,Thank you for your feedback. We sincerely apologize that your stay did not meet expectations. We understand the importance of providing a comfortable and clean environment for all guests, and we regret that certain aspects of your experience were disappointing. Please know that your concerns have been shared with our team for further review and improvement. We hope you will consider returning in the future for a much-improved stay. Your satisfaction is important to us, and we are committed to enhancing the guest e... read more
I came to check in and I had to wait a hour to check in after they said the attendant would be back in 15 minutes and she didn’t come back for an additional hour. So I was standing there for a very long time until I could check in my room.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret the unacceptable delay you encountered during your arrival. This is not the level of service we aim to provide, and we understand how frustrating that must have been. Your comments will be used to address the matter with the appropriate team and prevent such lapses from repeating. We hope you’ll consider returning in the future so we may offer the efficient service you should expect from us.Sincerely,Hotel Management
The girl at desk should be fired,the way she treats people
Business response:
Dear Guest, Thank you for taking the time to share your experience. We're genuinely sorry that your interaction with a member of our team left such a negative impression. We hold all staff to a professional standard and regret that you felt disrespected during your visit. Please be assured that your comments have been noted and will be addressed internally. We value your feedback and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bed was not done . Closet shelf was broken
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to hear that certain aspects of your room weren’t as expected. Guest feedback plays a vital role in helping us identify areas for improvement. Please know that the front desk team is always around the corner for any assistance during your stay in addressing any issues. We’re committed to providing a stay that feels comfortable and well cared for, and we hope to have the chance to welcome you back for a much-improved visit.Sincerely,Hotel Management
There was an infestation of ants. I woke up with ants crawling all over me. Kitchen table was covered in ants. It was a terrible stay
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We sincerely apologize for the unpleasant experience you encountered during your visit. The presence of outside pests is unacceptable, and we understand how distressing this situation must have been. Please be assured that we take cleanliness and pest control seriously, and appropriate steps will be taken to address and resolve the issue. We appreciate your feedback and hope you will consider giving us another opportunity to provide a more comfortable stay in t... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Westmont - Oak Brook
How is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook rated?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook has a 3.1 star rating with 1,865 reviews.
When is Extended Stay America Select Suites - Chicago - Westmont - Oak Brook open?
Extended Stay America Select Suites - Chicago - Westmont - Oak Brook is open now. It will close tomorrow at 12:00 a.m.