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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and Convenient The room was very clean--no musty smell or "hotel" odor. Service was excellent--clerk went out of her way to get us the things we requested. The only disappointment was that the continental breakfast was very basic, but it was sufficient. Being located right next to Meijer's allowed us to supplement the breakfast very easily.
Business response:
Wayne, thank you for choosing Extended Stay America for your stay. We are glad to know you enjoyed your clean room and were very much impressed with the top-notch service provided by our associates. Having said that, I am sorry for not meeting your expectations in regard to our grab-and-go breakfast and have shared your concerns with my food & beverage team for any future improvements. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Cincinnati Music Festival The breakfast was basically snacks but, everything else was satisfactory.
Business response:
Tia, thank you for staying at Extended Stay America while attending an event and for letting us know you had a pleasant stay. Your feedback is of utmost value to us as it will help us to improve. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
No coffee for coffee pot in room. comp brkfst joke Had to ask for a coffee pot to put in the room and there was no coffee to put in the coffee pot . The "" complementary breakfast was even worse.
Business response:
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Great location to attractions and very spacious room.
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are pleased to read you enjoyed your comfortable room and that our location was convenient for your needs. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
No trash can...no airport shuttle..otherwise a very peaceful place..liked it🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗🤗
Business response:
Dexter, thank you for choosing us. We are glad you liked your overall pleasant experience, but I am sorry for not meeting some of your expectations and regret the inconvenience it caused. We hope to have the opportunity to make it up to you on a future visit. Sincerely, General Manager
close to everything was close to everything needed to make our stay enjoyable.
Business response:
We are pleased to read your good comments and are happy to know you had an excellent experience. We are delighted to read our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back at Extended Stay America! Sincerely, General Manager
Cramped space This hotel is very cramped and staff was disengaged.
Business response:
William, please accept my sincere apologies for the issues you encountered while here and for the inconvenience caused. Your comments will be shared with the entire team, and we will redouble our efforts and be training to better serve our guests. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Girls trip Staff was courteous. I was a little surprised that the rooms were not cleaned daily. I'm used to my room being cleaned everyday and having fresh towels/washrags.
Business response:
Thank you for choosing Extended Stay America for your girls trip. We are glad you had an overall pleasant visit and that you liked our friendly service. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Nice big room Very disappointed that the room was not ready when we arrived. Long drive and we were tired. Not very good overhead insulation. The room above was noisey during the night making sleep difficult.
Business response:
Thank you for sharing your comments. We are sorry for the delay you had at the time of check-in and for the noise issues you encountered. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.