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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will do in a pinch, nothing to brag about! Building seems a little dated. Could hear every footstep of the people above me. The pillow cases on the bed seemed a little dingy. The bath towels were small and rough to the touch.
Business response:
Peter, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management
This hotel was exactly what I expected. Very spacious & clean. I will probably look for Extended Stay hotels with kitchen & living room features from now on.
Business response:
Amy, thank you for sharing your wonderful experience at Extended Stay America with the fellow travellers online. We are thrilled to read you loved the comfort of your roomy room and were impressed with the convenience of our location. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Affordable 3 star place Its one of the affordable hotels in the city. We get what we pay for. For the price, no wonder there is no continental breakfast, no room service daily, need to make request for new towels and bathroom utilities. The room is of standard size and there is kitchen for family usage which is great. Utensils are offered for free on request. Pretty slow Wifi. If they can add better breakfast and daily room service, it will get to the next level. Overall a 3-star hotel a affordable rate.
Business response:
Trinadh, thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and found us to be a good value. That being said, we are sorry for any inconvenience you had while here. We hope you all will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Old. Dingy. Dated. Dark. Uncomfortable bed. Kitchen area was beat up and very dated. No kitchen utensils, had to ask for kitchen items. Kitchen items were cheap, worn, and old. Stove was very old and dated. Numbers on knobs were worn off making it difficult to know temperature of burners.
Business response:
Thank you for staying with us and for your review. We appreciate all feedback - good and bad - and we take your comments seriously. Although you had an overall good stay, we are sorry you were unhappy with our kitchenware and that the cleanliness and maintenance issue in your room led to a disappointing visit. Your concern has been shared with the teams so we can correct our process, and we would appreciate another opportunity to provide you with a better experience on a future stay. Sincerely, Hotel Management
Business response:
James, thank you for staying at Extended Stay America and for sharing your nice rating. We are glad to see you enjoyed your stay and that we met all your expectations. It was the pleasure having you as our guest, and look forward to your next visit soon. Sincerely, Hotel Management
Terrible There were six of us so of course we had to use the fold out couch. It was the most uncomfortable couch my son had ever slept on. There was absolutely nothing in the kitchen, not even a glass for water. No coffeemaker either. "Breakfast" consisted of donuts on a table by the exit door. Not worth your money!
Business response:
Arianna, we appreciate your stay and for taking time to leave feedback. It's great to read about the enjoyable aspects of your visit, and we apologize for the difficulties you experienced. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Tyler, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to better serve you. Sincerely, Hotel Management
More like a New York tenement hotel The desk clerk (Josh) was GREAT! Very helpful and friendly. It isn't his fault that Extended Stay is more of a place for construction workers during the week than an actual hotel. I don't think Hotels.com should even have them listed as I think we were the only people in the building that wasn't a construction worker in town for a job. It literally smelled like construction materials and gasoline in the halls. Another interesting thing....they don't even have an ice machine! The said, just... read more
Business response:
Dan, thank you for choosing to stay at our hotel on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every vi... read more
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.