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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very accommodating. For being an Extended Stay there is not very much comfort. The bathroom is extremely small and the counter is so close to the toilet that the toilet paper actually falls into the toilet. They have nothing in the room for an Extended Stay - no utensils, plates cups - not even the small paper ones. You have to ask for all these, but when getting in later at night I did not notice any of these things until I went to prepare a breakfast. The bed was very hard and uncomfortable. The room appeared to be rec... read more
Business response:
Eric, please accept my apology for not living up to your expectations. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
1-week vacation accommodations. The Hotel staff were very helpful and considerate. Pat was the most pleasant and we enjoyed her extra caring touches she provided to be sure we were comfortable with our stay.
Business response:
Thank you for being our guest at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are delighted to know our location was convenient for your needs and that you were impressed by our courteous associates. I will be sure to share your compliments with my team, especially with Pat. However, I am sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Rooms were accommodating but our room was on the third floor and the elevator was out of service for 4 of 7 days of our stay. Front desk were addiquit with exeption of Pam who really made us feel at home. The pool was not clean regularly.
Business response:
Thank you for staying with us. We are pleased that with the exception of a few issues, you had a pleasant visit. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope you will choose us another time so we can provide you a better experience. Sincerely, General Manager
Large comfortable room. The room was spacious and comfortable. We were very pleased with the space in the room and the comfort of the beds and couch pull-out. The refrigerator didn't keep everything cold. There was some drywall dust around the beds and in the kitchen area as if they had recently done some repairs. The continental breakfast consisted of coffee, hot water for tea/cocoa, oatmeal packets, packaged muffins, and granola bars; thinner than other hotels but more than we expected in an extended stay facility in our e... read more
Business response:
Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America Cincinnati - Florence - Meijer Drive. It's so nice to hear how much you enjoyed your stay, and we are happy you were impressed with our service, our spacious suites and our complimentary amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
3 Stars? This was located in a perfect place, the staff was very friendly and helpful. Although it was a clean hotel, it has a funny smell. The carpet is very well worn. And the sofa beds are not comfortable at all, the mattresses need replaced at least the one we had in our room.
Business response:
Thank you for taking the time to evaluate your stay. We are happy to know that you liked our convenient location and friendly associates. However, we are sorry for the issues you had with your in-room amenities and the inconvenience it caused. Your review will be discussed with the management team to make necessary corrections. We hope to have another opportunity to welcome you back soon. Sincerely, General Manager
NO TITLE The hotel was great. We just experience some bad people that was staying in the room next to us. The hotel clerk did his best in calming them down.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall visit. However, I am sorry for the issues you had while being here, but we are glad our associates resolved the issue to your satisfaction. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager
The stay Very good after we got our room!
Business response:
Thank you for evaluating your stay at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are delighted to know you enjoyed your time with us and that you were impressed with the comfort of your room. We appreciate your business and look forward to welcoming you back soon! Sincerely, General Manager
Great place to stay other then check in was 3 and we arrived at 430 and the room still wasn't ready!
Business response:
Miriah, thank you for staying at Extended Stay America - Cincinnati - Florence - Meijer Dr. We are happy your overall visit was satisfactory, but we are sorry for your suite not being totally ready for occupancy when you checked into our hotel. Your feedback has been shared with our front desk team to ensure this does not happen again. We hope you will choose us again. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.