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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wasnt cleaned The rm wasnt ready or cleaned for us, there also wasnt any other rms in the area, so we had no choice to stay. I took pictures of how bad it was
Business response:
Thank you for your recent review of your stay. I am sorry to hear and the cleanliness issues in your room. I am focusing with the staff on the importance of ready rooms to ensure that something like this does not happen again in the future and communicating to guests properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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The hotel smelled, the lock on the door was broken, and would shake when someone walked by, burn marks on the counter, tv had bad picture, practiclly no internet, and the bottom bathroom cabinet was chewed up. Worst hotel I have stayed in.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness and maintenance issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. I will also make sure we are resolving maintenance issues in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experien... read more
OK but..... Our plane at Cincinatti airport was cancelled so we had to stay somewhere overnight and this was what we were setup with. This is supposed to be a "no smoking" hotel yet the rooms reaked of cigarette smoke! My pajamas had been freshly-laundered and I wore them the night we stayed here, got home the next day and took them out of my suitcase and they stank from cigarettes and we don't smoke! Had to change rooms shortly after arrival because my husband went to take a shower in the tub and couldn't get the shower to ... read more
Business response:
Your review for our hotel was recently brought to my attention. I appreciate your kind comments about our staff; however, I sincerely apologize that the conditions of the hotel did not meet your expectations. In response to your feedback, I am pleased to let you know that we are currently in the process of removing all the smoking rooms from our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a bette... read more
Choose another hotel My first room was the wrong size room but the bathroom was equipped with roaches, I went to the desk, complained and they switched my room. The second room was worse than the first. The carpet was full of stains and the room smelled, the toilet had a feces ring and the sink had hair shavings. Within the first fifteen minutes we killed three (3) different types of bugs, a spider in the bathroom sink, a finger nail size black bug on the bed, and a black hopping bug on the floor. I called the front desk and... read more
Business response:
Your review for our hotel was recently brought to my attention. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will address these issues with our staff to ensure each room is thoroughly cleaned and inspected to our company’s high standards. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
The layout of the room was Fabulous, The staff was Very Nice, However This room was setup (floor plan) like a efficiency apartment. The problem was, There was No Coffee maker, No Utensils, No Pots or Pans. We were not told that these items had to be Requested?? In the morning, we found a Notice that was sitting back on the kitchen counter that ALL of these items had to be requested to be brought to your room.. We stay in A Lot of Hotels throughout the coarse of a year & I Have Never had a Suite like this that did Not have th... read more
Business response:
Thank you so much for posting a review of our property. Please accept our apologies that we failed to explain our dishware policy upon check-in. Moving forward, we will work to ensure we are clearly communicating our amenities during check-in. Still, I am glad to read that you enjoyed our comfortable rooms and friendly customer service. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Room was dirty. The toilet was filthy. Never again!
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness issues you experienced is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing our cleaning procedures with our housekeeping staff as well as ensuring that rooms are inspected prior to guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time y... read more
1st stop on our way to texas Arrived late and hotel staff was waiting for us. Room was spacious. Wish we wouldve been able to stay longer and use all of the amenities.
Business response:
Thank you for taking the time to write a review of your stay. I am so glad you enjoyed our spacious rooms and that our staff provided you with great customer service. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Definitely NOT a 3 star hotel! Staff were friendly, but this hotel needs MAJOR work. stains on the carpet, furniture, non working amenities in the room. totally not worth anything close to the rates they charge
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.