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Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
- Hotels
- Florence, KY
About this business
Location details
200 Meijer Dr., Florence, KY, 41042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice but odd It was very tedious to have to ask for each item in the kitchen as the dishes, etc needed to be noted in the file for the room. And it was difficult to find the one person on staff to obtain needed items, like a mug. However, the staff was very friendly and kind, very welcoming.
Business response:
Thank you for being our guest. We are pleased to know our staff took great care of you and made you feel welcomed. However, we are sorry for the inconvenience caused. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope to see you again soon. Sincerely, General Manager
Our overnight stay We stopped on this hotel to get some rest after a long day driving and having another full day driving ahead of us. We stayed on a mini studio and our room was very spacious, with 2 queen beds, 1 sofa bed, mini kitchen with full size refrigerator with freezer, a stove and microwave. The room was clean, with plenty of extra linens and blanket. Bathroom was small but had clean towels and it looked cleaned. Unfortunately (in my opinion) the beds and pillows were very hard making really difficult to have restf... read more
Business response:
We appreciate your comments about our hotel and are pleased that you liked your spacious room and the amenities we provide. However, I am sorry to read that you were disappointed with the mattress in your room. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Thank you for sharing your valuable feedback. We hope that you will choose to stay with us again so that we can provide you with a better experience. Sincerely, General Manager
Affordable motel in good location Rooms were spacious and clean but walls are thin. One person traveling with us had to switch rooms after one night because of the noise from above. He could hear people walking and their squeaky mattress. Pam, at the front desk, was very friendly and helpful when a room change was requested. When we asked for clean towels the second evening, the fellow at the desk told us we'd have to bring our dirty ones down to the front desk to get clean ones. Maybe that's common for an extended stay faci... read more
Business response:
Jake, we are happy to note that your overall visit was pleasant and you liked our location and the great value we offer. That being said, we are sorry to read that you were unhappy with our hotel policy. Nonetheless, I will share your compliments with Pam. We appreciate your feedback as we continually work to improve our hotel. We hope to welcome you back when you are in the area. Sincerely, General Manager
Roomy, ideal for visits to Ark, Creation Museum Plenty of room with two queen beds and sofa bed. Got the deluxe suite. Staff was excellent, always ready to bring supplies to the room when asked. Beds were very comfortable. Nice to have full kitchen in room. Grab n go breakfast was okay, as we knew ahead of time what was offered from online reviews. Planned ahead for own protein options in-room. Drive to Ark Encounter was 30 min, and Creation Museum about 20 min. Great location for a three day stay in the area to visit these... read more
Business response:
Thank you for taking the time to share your experience. It is great to see you enjoyed our convenient location and that your room accommodations was suitable to your liking. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Expected better. We were disappointed to find the cleanliness below our standards. The bathroom tub had hair in it and the towels were not in good/clean condition. The bed sheets clearly had not been changed from the last guest. There were stains and salt/sugar all over the sheets when we pulled back the comforters on both beds! When we asked for another room the front desk clerk suggested we find another hotel rather than remedy our problem. I suggested they fix the bed problem for us instead since we didn't have all night ... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The cleanliness situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have performed a through retraining with our housekeeping team to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Huge rooms The room is huge and a bit tired. It was just ok. There were no cups, very few towels or any shampoo but the desk clerk brought us some.
adequate Only stayed there 7hrs as a quick overnight stop, beds were boards, room was adequate, bathroom was tiny but room was huge, kitchen (although not needed) was sparse and I wouldn't use it if I needed to, breakfast was very basic and simple but it did accommodate 6 people (2Q and a sofa sleeper) and our late check-in. It did the job but I probably wouldn't stay there again
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you found the beds uncomfortable. In response to your feedback, we will work with our supplier to ensure our beds meet guest standards. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Eh...not good but not the worst Sign on building says it was recently renovated however it smelled really old and look like a college dorm. Free breakfast was only muffins and coffee
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you found our decor and breakfast to be unsatisfactory. Please accept my apology. We will continue to evaluate our breakfast and decor options to ensure the best guest experience. Thank you very much for bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive
How is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive rated?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive has a 3.7 star rating with 1,165 reviews.
When is Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive open?
Extended Stay America Select Suites - Cincinnati - Florence - Meijer Drive is open now. It will close tomorrow at 12:00 a.m.