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Extended Stay America Select Suites - Cleveland - Airport
- Hotels
- Cleveland, OH
About this business
Location details
20829 Emerald Pkwy, Cleveland, OH, 44135, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great great great
Ok for a quick weekend visit. Very nice property. Room was clean except for an old bar of soap left on top of the shower. The bed was broken and there wasn't a coffee maker in the room 😑
Business response:
Dear Amelia, Thank you for taking the time to reach out and share your remarks. We are pleased to know how much you liked your guest room. Please know for future visits, our front desk is staffed around the clock to make you as comfortable as possible and respond to requests and resolve unexpected issues. We look forward to welcoming you again to Extended Stay America anytime your travels bring you back to the city.Sincerely,Hotel Management
It was cool, it just wasnt totally clean, there was no wash clothes when we went in and no pillow cases..but it was ok
Business response:
Dear Candice, Thank you for choosing Extended Stay America and for providing feedback about your experience. We value your opinion so we can continue improving our service. One of the most significant rewards of our work is receiving encouraging feedback such as yours. We will also address some of the issues you mentioned regarding cleanliness so that it's taken care of. Thank you once again for your kind feedback, and we look forward to hosting you at Extended Stay Hotels on your next visit.Sincerely,Hotel Management
The lady who checked me in after hours was delightful. It was 130 am and she was very pleasant. Bed/bedding were terrible. Heater not functioning properly.
Business response:
Thank you for taking the time to share your feedback with us, John. We are happy that you enjoyed the wonderful customer service from our team, however, we sincerely apologize for the issues that you experienced with the bed and heater. We will make sure that we notify our housekeeping and management team of these concerns and hope that your future travels are wonderful ones.
Isolated location plus almost no clerks at front desk, makes it was unsafe place to ttay
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Airport
How is Extended Stay America Select Suites - Cleveland - Airport rated?
Extended Stay America Select Suites - Cleveland - Airport has a 2.7 star rating with 1,073 reviews.
When is Extended Stay America Select Suites - Cleveland - Airport open?
Extended Stay America Select Suites - Cleveland - Airport is open now. It will close tomorrow at 12:00 a.m.