This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Cleveland - Mentor
- Hotels
- Mentor, OH
About this business
Location details
5650 Emerald Ct, Mentor, OH, 44060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Any Port in a Storm Needed a place close to home as my electricity has been out for more than a day. This served my needs well. Warm and comfortable. Was glad they had a room available.
Business response:
Thank you for the great rating and comments. We are pleased that you found our hotel clean and affordable and we are glad we could be there for you.
Check in and room assignment. We arrived at 10:15 just 15 min After the 10pm check in time and had to wait 15 min. For an attendant to arrive. Then we were told ONLY SMOKING ROOMS ARE AVAILABLE. "EXPEDIA POLICY SAYS THAT IS THERE POLICY" PER THE CHECK IN ATTENDANT.. EVEN THOUGH I RESERVED NON SMOKING... I ONLY HAD THIS CHOICE. I WON'T BE USING EXPEDIA AGAIN!!!!!
Business response:
Thank you for your recent review. We are so sorry to hear that you had an unpleasant experience during check-in with us. There is almost nothing worse having to stay in a smoking room when these smells are offensive to us. It is our goal for guests to have a positive experience when staying at WoodSpring Suites and we are so sorry to hear that you were disappointed by your room type. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
No frills, but room was clean. We just needed a clean place to lay our head. This was a no frills hotel and it seems designed for people who need a budget friendly place to stay for several days or longer. The bed was comfortable, we had our own pillows, and it was equipped with a frig, micro, small cooktop but no dishes, pots/pans, coffee maker or hair dryer. They provided a small laundry basket and the smallest bar of soap (wrapped) I’ve ever seen in a hotel. We had a room next to the exit and boiler room on the first floo... read more
They double booked our room. Someone came into the room while we were relaxing from a birthday weekend. So that was kind of awkward. There was very loud music playing from down the hall.
Great hotel for the price Great place to stay as home away from home including a stove and a full size refrigerator, especially for the price.
Very nice hotel. Always a great staff and stay and a nice hotel for the price that’s why I keep coming back.
Nice place but needs improvement My room was very nice and clean. Beds comfortable. Walls are thin. People next to me was yelling, slamming against the wall and the doors. Got no sleep. My main concern is no one is available at the desk after 8pm. What if there was a fire, emergency, issues with a guest etc. Disappointed that I spent money to stay here and could not enjoy it.
Frequently asked questions about Extended Stay America Select Suites - Cleveland - Mentor
How is Extended Stay America Select Suites - Cleveland - Mentor rated?
Extended Stay America Select Suites - Cleveland - Mentor has a 3.1 star rating with 902 reviews.
When is Extended Stay America Select Suites - Cleveland - Mentor open?
Extended Stay America Select Suites - Cleveland - Mentor is open now. It will close tomorrow at 12:00 a.m.